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 Bishorn V3 Release Notes


Bishorn V3 will bring new and exciting features between August 2021 and October 2021.

Keep your operators' tools up-to-date - ACTION REQUIRED BEFORE 14 NOVEMBER 2021

To keep up with security updates and guarantee a smooth experience to your operator, we keep updating the Firefox kit. With the start of the Bishorn release cycle, a new version of the SecuTix kit (Bishorn V1) for your operators was made available. Please refer to How to install the SecuTix kit (Firefox and Device Manager) for instructions on how to install/upgrade your kit to make sure that you keep up with security and performance fixes.

Deprecated version: All versions older than the Bishorn V1 kit will stop working on 14 November 2021 due to the expiry of their security certificate (including Gabelhorn V1, Q4 2019 and all previous kits). If you have not yet upgraded to the Bishorn V1, please upgrade now before the November 2021 deadline is reached.

The previous version (Gabelhorn V1, Q4 2019) will continue to work until the 14 November deadline but we highly recommend that you plan to upgrade to the new kit version in the coming months.

Module

New and improved features


Online Sales



Distinction between pay a reservation and cancel a reservation online

A new point-of-sales parameter is added so you can decide if reservation can be paid and cancelled online or paid only.

Exchange to a different product in the online self-exchange

Manage my bookings feature (or online self-exchange) supports now exchanging against any products or adding any products of the catalog available for sales on the corresponding sales channel. The feature is available on online sales channels and on the mobile operator.

Resale advantage

A new type of advantages allows you to define which contacts are eligible to purchase certain tickets on the resale platform. You can also enforce contact limits across primary and secondary market sales channels.

Resale tickets bought on the resale platform

Let tickets bought on the resale platform to be resold again.

Retain by default tickets put on the resale platform

Easily control when tickets put on resale can actually be purchased on the resale platform.

Improvements

  • Ever concerned your online customer might forget to add tickets for conditional tariffs? It is now possible to configure the Online Sales portal to pre-select the max. quantity of the conditional seat category once the online customer has selected its linked “parent” seat category, while still keeping the possibility for the customer to actively de-select or to decrease the pre-selected quantity of the conditional seat category. You can activate this feature via Organization Context > Catalog > Tariff > Pre-select the max. conditional quantity.
  • The title field on the online account creation can be set as optional from the screen configuration setup.
  • The default sorting behaviour on the list of tickets page on the resale platform is now based on seat details instead of ticket numbers.
  • By default, the tariff pre-selected for your customers will be the advantages prices rather than the full price like right now. This will ensure that your customer gets always the best price for their tickets.
  • Tickets purchased through packages will now be taken into consideration when calculating contact limits for events and competitions on B2C portals. You can activate this feature through Organization Context > Catalogue > Limits > Contact Limits > Include performances / matches purchased via packages.
  • We are adding a new Shipping package concept (i.e. shipment splitting) in the ticket distribution portal (B2B) so that logged-in relays can specify a different shipment mode while distributing tickets to another relay or individuals.
  • A new point-of-sales parameter is introduced so you decide if reservations can be paid only online or just like now if it can be paid or cancelled.
  • Faster checkout using the guest login can now be made available to your customers in case you use an exclusive SSO provider 
  • (Tournament platform) Your customers can resale their conditional match tickets after they have been converted to real match tickets on the resale platform.
  • (Tournament platform) Sorting order for matches can now consistently be set to be based on match days.

     More...
    Currently, in SecuTix, the default sorting order for matches on Internet Portals has always been by date and time, but in the context of the tournament, it is often the case when the logical sorting order is different from the chronological order for matches. In the previous release, we have adapted the sorting/listing on matches by match number (i.e. match day rank) in all the customer/operator-facing match selection pages of online portals, lottery, back-office & box-offices. In this release, we continued this evolution so that matches can be sorted by their logical order instead of the default chronological order on the remaining pages of FCFS and Resales Platform, specifically including, Shopping cart, Checkout, Order Summary, My Ticket list, Resell tickets, File Summary pages.
  • (Tournament platform) Contact number is now visible in the lottery portals
  • NEW V3.12 The resale platform can now be used by customers using external managers (e.g. FortressGB)
  • NEW V3.12 Your season ticket holders can change the seat for all performances of their calculated season ticket in one step when buying online (if all performances in the season ticket share the same logical configuration and have the same seat category).
  • NEW V3.12 Injected TIXnGO tickets can be put on resale on the SecuTix resale platform in a secured way.
  • NEW V3.12 (Tournament platform) In the lottery module, tickets sold within packages are now taken into account when computing global contact and match limits.
  • NEW V3.12 (Tournament platform) In the lottery module, category breakdown is now shown in the application summary for accessible ticket requests
  • NEW V3.12 (Tournament platform) When creating or managing group sales request online, your key clients can propagate the same quantities across all matches.


Onsite Sales


Mobile box-office captures origin of customers

Operators working with the mobile operator can now capture the origin of customers on anonymous sales in order to get demographics data.

Other Improvements

  • Manage my bookings features (mobile operator) supports now exchanging against any products or adding any products of the catalog available for sales on the corresponding sales channel. Read more
  • Operators working with the mobile operator can now capture the origin of customers on anonymous sales in order to get demographics data.
  • Easily duplicate in bulk a temporary cart item for other matches/performances of the same competition/event.


Engagement



Improvements

  • Use dynamic fields, like the name of the contact, in your SAM email subject.
  • The preferred language of contacts is now available in SAM exports.
  • New API function to retrieve the list of SAM targets
  • Extension to the existing function to get details of a target to support dynamic targets
  • NEW V3.12 DAN: Cultural contact dimensions are now available as filters and can be toggled in contact reports


Back-office



Companion seats automatically assigned together

Seats can be paired to allow automatic seat assignment of the pair. One of the seat is the main seat, e.g., a wheelchair seat, and the other is the companion seats, e.g., for the wheelchair companion.

Renew automatically memberships valid for a fixed duration after purchase,

NEW V3.12 SecuTix already provides a batch to renew memberships valid for a whole season. This batch has now been extended to handle memberships valid for a fixed duration after purchase, no matter the duration of validity and season length.

Other Improvements

  • Operators can now use Thermal Ticket Printing with RFID capabilities on the zsupported Stimare Printer. The RFID tag embedded on the Thermal Ticket will then be linked to the printed ticket, transferred to the access control system (through our API) and can be used as access control identification.
  • Date format of your reports can now be tweaked to match your local format. To change the date-time format of your reports, please reach out to our customer service. The team will be able to adjust the institution parameters where the definition of the date-format is set for reports. So all your reports can now display dates in format such as "mm.dd.yyyy hh:mm:ss" or "dd.mm.yyyy hh:mm:ss".
  • External Reference for Movements is now available on the ticket template editor, which can then be displayed on the thermal ticket or to be sent to TIXnGO as extra ticket fields.
  • Your customers may now easily renew their memberships and season tickets with the new direct debit payment method provided in Bishorn V2.
  • The automatic refund batch was refunding instalments having failed to be paid. From this release, operations having a due date agreement linked that have not been paid or where the payment has failed will be excluded from the automatic refund process.
  • Search for tickets by card number by scanning an RFID tag, from on-site support screen.
  • Take history into account when limiting the quantity per order or performance in advantages
  • Automatically push the access control checks to TIXnGO.
  • Prevent injection of tickets to TIXnGO for which ticket holder data is missing.
  • (Tournament platform) It is now possible to use the sub-target group's code and name (linked to a B2B relay contact) as a dynamic field/macro so that you can further customize the Invoice and File Summary documents and provide personalized content based on the File Contact's sub-target group.
  • NEW V3.12 Reprinted TIXnGO tickets will be injected to the latest owner by default but can be sent to the original owner based on the invalidation cause.
  • NEW V3.12 New search fields in the SecuTix back-office will let operators search for transactions by the last 4 digits of the credit card used for the transaction.
  • NEW V3.12 SecuTix is now compliant with the TicketBAI regulation that will require each order to be digitally signed as of 01.01.2022. TicketBAI applies only in the Basque Country in Spain.
  • NEW V3.12 Operators can revalidate a contact that was inactivated, e.g. due to contact merging. Note that this does not fully revert the invalidation/merging process: merged transactions or deleted names will not be restored.



Open Platform



Keep up-to-date with our open platform APIs on platform.secutix.com

Control which data is exported through the access control interface

The main purpose of the access control interface is obviously to send ticket data to third party access control system. However, nowadays we see more and more additional usage, e.g., deploying a secondary access control or providing information to local authorities. In such cases, it may be useful to be able to control exactly what information is exported, thus only providing the strictly necessary data.

Improvements

  • Third-party distributor interface: visit passes availabilities can now be exported to FNAC
  • French public organizations can now use a new interface with Chorus Pro to manage the invoicing of school group visits
  • NEW V3.12 New operator rights in virtual operator profiles can be used to control calls to some sensitive APIs (by default those actions will be allowed for virtual operators that are able to create orders already):
    • Sales interface>Refund order creation is required to create refund orders (ExternalOrderFacade.refundTicketOrder, ExternalOrderService.createRefundOperations)
    • Sales interface>Cancel reservations/options is required to create cancellation orders (ExternalOrderService.cancelOperations)
  • NEW V3.12 The reconciliation of sales between SecuTix and Skidata DTA can be performed using a dedicated batch







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