Manage my bookings feature (or online self-exchange) supports now exchanging against any products or adding any products of the catalog available for sales on the corresponding sales channel. The feature is available on online sales channels and on the mobile operator.
We have recently introduced new features empowering your customers to self-manage their bookings online and on the mobile operator. This release extends this feature to let your users exchange their original tickets to any other products. They will be able to exchange their tickets for match/event A to tickets for match/event B, or from a standard visits to a top tier visit products. Your customers gain more freedom online, derive additional revenue from upgrades and fees, while reducing operational costs. Start using the function today to open the door to post-sales online upgrades.
Online self-exchange of products is a new feature that can be activated on your internet point-of-sales. On top of the already existing configurations, you can enable the change of products.
Exchanging products on the ticketshop
Change to other products option let user select another product
In the exchange process, you can always access the catalog of products to add more tickets to your exchange order
Exchanging products on the mobile operator
Operators working with mobile operator can select other products for the exchange by tapping on "Change to other products" option.
In the exchange process, operators working with the mobile operator can always access the catalog of products to add more tickets to the exchange order
Getting started
To enable the exchange of products feature :
- Go to the sales channel on which you want to enable the product exchange feature.
- Select a point of sales.
- Access the Internet parameter Tab.
- Enable the "change of products" option.
- Set the allowed exchange period (optional)
