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Feature patch - Released in production the week 03-07.08.2020  UPCOMING

New features

Online sales

  • COVID HELP Optimize your attendance while respecting the social distancing regulation of your region of operation. Our optimal seat selection algorithm will take into account your social distancing rules in order to provide the best possible seats for your customers. Read more
  • Improve your placement in search results by manually tweaking the title and og:title meta-tags so suit your particular needs. Read more
  • When using prepayment, order are correctly completed as sales in cases where the internet users pays the order entirely by voucher or credit account.

Promoter features

  • In the promoter dashboard, promoters can now see their prospective sales (including reservations), both in terms of revenue and number of tickets Read more

Back-office

  • Benefit from additional filters in the reservation cancellation and reservation payment reminder batches. Customers whose reservations have been cancelled will be informed by email. Read more
  • Simplified operations for the external printing interface: the launch of the export and the processing of the exported file by the printing company are now easier. Read more
  • Custom variable can now support time setting (in addition to date) to manage with a better granularity the start validity date / end validity date.
  • A new two-step batch allows to fix invoices by creating a credit note and a new invoice in case your event/match was moved to a location with a different VAT.
  • Ticket templates can now include information about the purchaser contact and his/her structure (in addition to the ticketholder / cultural contact available today)

Open Platform

  • Skidata Handshake: multi-entry passes can now be used in both online and offline modes
  • TIXnGO interface: your mobile tickets are now sent to the cultural contact in SecuTix - as a result, tickets assigned to friends&family reach directly the expected ticket owner in TIXnGO.
  • Sales API integrations: External movement references (key-values) can be set at order time and can then be used on your ticket template (use ${Movement_externalReferences;array_code=yourkey} in the template)

Bug fixes

  • [STX-100994] Unsubscribe link in emails is not always working as expected


  • [STX-100852] It is possible to print e-tickets in box office when the operator has no rights
  • [STX-100863] A SAM campaign can be sent without a target
  • [STX-101052] In the ticket shop, the language selector is displayed differently between the landing page and the other pages
  • [STX-101070] Operator "Sale history advantage access code" in SAM does not take into account refund orders
  • [STX-101095] The generation of a report fails when including SecuTix contact in a filter
  • [STX-101147] It is not possible to print tickets with shipment mode "hand to contact postponed"
  • [STX-96435] A payment is reflected in the wrong file due to a TPE error
  • [STX-98608] The cultural contact is printed on the ticket instead of the beneficiary contact
  • [STX-99689] Some cards printed with an Evolis do not display the file number
  • [STX-100208] Remarks in file are not shown correctly in the reports
  • [STX-100280] Some options have been converted into sales despite the fact that there is not enough availability
  • [STX-100388] In the ticket collection screen, the number of tickets may be not coherent between screen sections
  • [STX-100552] It is not possible to delete timeslot pass from box office, if a reservation previously existed
  • [STX-100658] Default cancellation reason does not compute the fees (overheads)
  • [STX-100789] Bottomline payments done after SecuTix timeouts are considered as failed by SecuTix
  • [STX-100817] The GDPR authorizations values are in some cases changed automatically
  • [STX-100825] In some cases, the merge of two contacts is not possible
  • [STX-100845] In the seat map, the font configured is not applied to some texts
  • [STX-100857] A contact created the last day of a season does not have the corresponding indicators
  • [STX-100858] In the credit note management screen, if a customer has too many credit notes, it is impossible to access the payment list
  • [STX-100903] In the box office, it is not possible to see the last tariff of a visit pass when scrolling down to the bottom
  • [STX-100904] After changing the VAT rate, the SAP interface uses the new VAT rate instead of the one defined in the sales operations
  • [STX-100907] Country of residence is not synchronized from SSO upon login
  • [STX-100940] Invoice is printed immediately although the shipment mode is of kind "hand to contact postponed"
  • [STX-101019] In some cases, it is not possible to view e-tickets from Box Office
  • [STX-101030] In the ticket office, the advantages for members are visible as sold-out for non-members
  • [STX-101033] It is not possible to reintegrate FNAC refund on a blocked seat
  • [STX-101048] In a financial report, the state of direct payment is not correct
  • [STX-101050] The delivery state of a ticket is not coherent between NOVA wrapper and SecuTix
  • [STX-101113] Email status is not reset when changing email address
  • [STX-101119] Guide list is empty when buying a created on the fly timeslot

  • [STX-101127] an error happens when renewing season tickets by batch, even though the file can be renewed successfully

  • [STX-101134] The file generated when exporting controlled tickets cannot be downloaded directly

  • [STX-101140] In the calendar screen of the box office, the load of the catalog for visit passes is extremely slow

  • [STX-101145] Cash desk summary shows duplicated amounts

  • [STX-101150] In contact limits screen, the external name of tariff is displayed instead of its internal name

  • [STX-101175] In producer space, the custom header and footer cannot be loaded

  • [STX-101185] it is not possible to cancel/exchange using an open product for some files

  • [STX-101210] An error happens when running reports with all season tickets

  • [STX-101216] In access control reports, the number of participants is not correct

  • [STX-101219] In the reporting tool, some data are missing in a specific domain

  • [STX-101221] An error occurs when running reports for all seasons

  • [STX-101224] In a SAM campaign, non-delivery messages are received long after email is sent

  • [STX-101225] When executing the season ticket renewal batch, an error occurs on a specific file

  • [STX-101226] In the ticket shop, the payment method Klarna is not available for guests

  • [STX-101248] It is not possible to modify/create new targets for SAM in some cases

  • [STX-101278] Reports in access control are not working as expected

  • [STX-101294] In the on-site support screen, tickets printed with shipment mode "immediate handover" have "pre-printed ready to collect" status

  • [STX-101301] In the personal page of the ticket shop, the button to print tickets raises an error

  • [STX-101304] Locale information selected by the user is not passed to SSO when user gets redirected to SSO login page

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