Feature patch - Released in production the 05.08.2020  

New features

Online sales

  • COVID HELP Optimize your attendance while respecting the social distancing regulation of your region of operation. Our optimal seat selection algorithm will take into account your social distancing rules in order to provide the best possible seats for your customers. Read more
  • Improve your placement in search results by manually tweaking the title and og:title meta-tags so suit your particular needs. Read more
  • When using prepayment, order are correctly completed as sales in cases where the internet users pays the order entirely by voucher or credit account.

Promoter features

  • In the promoter dashboard, promoters can now see their prospective sales (including reservations), both in terms of revenue and number of tickets Read more

Back-office

  • Benefit from additional filters in the reservation cancellation and reservation payment reminder batches. Customers whose reservations have been cancelled will be informed by email. Read more
  • Simplified operations for the external printing interface: the launch of the export and the processing of the exported file by the printing company are now easier. Read more
  • Custom variable can now support time setting (in addition to date) to manage with a better granularity the start validity date / end validity date.
  • A new two-step batch allows to fix invoices by creating a credit note and a new invoice in case your event/match was moved to a location with a different VAT.
  • Ticket templates can now include information about the purchaser contact and his/her structure (in addition to the ticketholder / cultural contact available today)

Open Platform

  • Skidata Handshake: multi-entry passes can now be used in both online and offline modes
  • TIXnGO interface: your mobile tickets are now sent to the cultural contact in SecuTix - as a result, tickets assigned to friends&family reach directly the expected ticket owner in TIXnGO.
  • Sales API integrations: External movement references (key-values) can be set at order time and can then be used on your ticket template (use ${Movement_externalReferences;array_code=yourkey} in the template)

Bug fixes

  • [STX-101248] It is not possible to modify/create new targets on SAM module

  • [STX-101369] It is not possible to create a new sub-relay in a new sub-structure

  • [STX-101586] in the web reporting, products are not shown and no report can be printed

  • [STX-101590] In the ticket shop, timeslots are displayed as sold out while they are still available


  • [STX-100852] It is possible to print an e-ticket in box office when the operator has no rights
  • [STX-100863] A campaign can be sent without a target
  • [STX-101052] In the ticket shop, the language selector is displayed differently between the landing page and the other pages
  • [STX-101095] The generation of a report fails when including a SecuTix contact in a filter
  • [STX-101147] It is not possible to print tickets with shipment mode "hand to contact postponed"
  • [STX-100280] Some options have been converted into sales despite the fact that there is not enough availability
  • [STX-100388] In the ticket collection screen, the number of tickets may not be coherent between screen section
  • [STX-100789] Bottomline payments done after SecuTix timeout are considered as failed by SecuTix
  • [STX-100845] In the seat map, the text font configured is not applied
  • [STX-100903] In the box office, it is not possible to see the last tariff of a visit pass when scrolling to the bottom
  • [STX-100907] Country of residence is not synchronized from SSO upon login
  • [STX-100940] Invoice is printed immediately although the shipment mode is of kind "Hand to contact postponed"
  • [STX-100994] Unsubscribe link in emails is not always functional
  • [STX-101033] It is not possible to reintegrate FNAC refund on a blocked seat
  • [STX-101048] In a financial report, the state of direct payment is not correct
  • [STX-101113] Email status is not reset when changing email address
  • [STX-101119] Guide list is empty when buying a created on the fly timeslot 
  • [STX-101121] invalidating a ticket shows a strange message
  • [STX-101127] An error happens when renewing a season ticket by batch even when the file can be renewed successfully
  • [STX-101134] The file generated when exporting controlled tickets cannot be downloaded directly
  • [STX-101140] In the calendar screen of the box office, the load of the catalog for visit passes is slow
  • [STX-101150] In contact limits screen, the external name of tariff is displayed instead of its internal name
  • [STX-101210] An error occurs when running reports with all season tickets
  • [STX-101216] In Access control report, the number of participants is not correct
  • [STX-101219] In the report tool, some data is missing in a domain
  • [STX-101278] Reports in access control are in some cases not working
  • [STX-101326] In the box office, configured documents are not all generated if there is a printing error on a document
  • [STX-101368] I should not be able to search for all structures in the database for a sub-relay
  • [STX-101371] Scotcomms interface is not working as expected
  • [STX-101378] For some visit passes, it is not possible to add or remove theme and language association
  • [STX-101420] Error on refund of performance batch for a complimentary tickets with charges fee
  • [STX-101467] Error when executing update prices for reservations batch if file contains more than one cultural contact
  • [STX-101495] In the ticket shop, advantage prices disappear without any reason
  • [STX-101499] It is not possible to view ticket holders of reservations on box office
  • [STX-101508] In the access control, the capacity monitoring functionality is not working correctly
  • [STX-101524] In the point of sales, a text is not translated in French
  • [STX-101547] In the seat map editor, the cosmetic selection remains after an undo action
  • [STX-101551] Some orders are blocked in the state "in progress" for the resale platform
  • [STX-101576] In the ticket check screen, actions that are not accessible due to right limitation should not be visible
  • [STX-101607] In the personal page of the ticket shop, the page is not refreshed after a ticket is printed
  • [STX-101668] Allalin Installer is not working in silent mode
  • [STX-101713] Unsubscribe link in SAM email is no more working as expected
  • [STX-101714] In the new seat map editor, row numbering disappears when deactivating row labels
  • [STX-101758] In some cases, tickets are not generated after the purchase
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