Context
NEW V2.12 The cancellation process of reservations not paid on time has been improved. The batch process and the screen in sales management module have been aligned and enriched. For example, the end customer will get an email informing him about the reservation cancellation, and more filters are available in the batch process.
Solution
Batch process
- Take profit of the numerous additional filters allowing you to define precisely which reservations may be cancelled:
- You can select the document to be sent to the end customer. This document may be customised in the same way as other documents.
- The reminder batch (that sends reminders for bookings approaching the deadline but that doesn't cancel bookings) benefits from the same additional filters.
On-line process
- You can still manage options and reservation cancellations from the menu "Follow-up of options/reservations" in the sales management menu (organisation context).
- After you have selected the reservations to cancel, a pop-up will allow you to select the document to be sent to the end customer:
- The cancellation itself is now systematically performed in batch so that the behaviour is exactly the same in both batch and on-line process. You can follow the cancellation process by clicking on the link provided in the information message, as shown below (see green rectangle):
