Ability for your customers to pay a part of a file or a part of their season ticket online

V3.15  Ability for your customers to pay a part of a file or a part of their season ticket from their online personal space, an interesting feature that opens a new degree of flexibility. In the context of the Covid pandemic and when events can be cancelled anytime this feature let your user pay progressively each tickets of season ticket right before the event / performance avoid to perform bulk refunds on your side.

Distinction between pay a reservation and cancel a reservation online

A new point-of-sales parameter is added so you can decide if reservation can be paid and cancelled online or paid only.

Exchange to a different product in the online self-exchange

Manage my bookings feature (or online self-exchange) supports now exchanging against any products or adding any products of the catalog available for sales on the corresponding sales channel. The feature is available on online sales channels and on the mobile operator.

Resale advantage

A new type of advantages allows you to define which contacts are eligible to purchase certain tickets on the resale platform. You can also enforce contact limits across primary and secondary market sales channels.

Resales of injected mobile tickets

NEW V3.12 Let your customers resell their already injected mobile tickets (TIXNGO)

Resell tickets bought on the resale platform

Let tickets bought on the resale platform to be resold again.

Retain by default tickets put on the resale platform

Easily control when tickets put on resale can actually be purchased on the resale platform.

Improvements

  • Ever concerned your online customer might forget to add tickets for conditional tariffs? It is now possible to configure the Online Sales portal to pre-select the max. quantity of the conditional seat category once the online customer has selected its linked “parent” seat category, while still keeping the possibility for the customer to actively de-select or to decrease the pre-selected quantity of the conditional seat category. You can activate this feature via Organization Context > Catalog > Tariff > Pre-select the max. conditional quantity.
  • The title field on the online account creation can be set as optional from the screen configuration setup.
  • The default sorting behaviour on the list of tickets page on the resale platform is now based on seat details instead of ticket numbers.
  • By default, the tariff pre-selected for your customers will be the advantages prices rather than the full price like right now. This will ensure that your customer gets always the best price for their tickets.
  • Tickets purchased through packages will now be taken into consideration when calculating contact limits for events and competitions on B2C portals. You can activate this feature through Organization Context > Catalogue > Limits > Contact Limits > Include performances / matches purchased via packages.
  • We are adding a new Shipping package concept (i.e. shipment splitting) in the ticket distribution portal (B2B) so that logged-in relays can specify a different shipment mode while distributing tickets to another relay or individuals.
  • A new point-of-sales parameter is introduced so you decide if reservations can be paid only online or just like now if it can be paid or cancelled.
  • Faster checkout using the guest login can now be made available to your customers in case you use an exclusive SSO provider 
  • (Tournament platform) Your customers can resale their conditional match tickets after they have been converted to real match tickets on the resale platform.

  • (Tournament platform) Sorting order for matches can now consistently be set to be based on match days.

    Currently, in SecuTix, the default sorting order for matches on Internet Portals has always been by date and time, but in the context of the tournament, it is often the case when the logical sorting order is different from the chronological order for matches. In the previous release, we have adapted the sorting/listing on matches by match number (i.e. match day rank) in all the customer/operator-facing match selection pages of online portals, lottery, back-office & box-offices. In this release, we continued this evolution so that matches can be sorted by their logical order instead of the default chronological order on the remaining pages of FCFS and Resales Platform, specifically including, Shopping cart, Checkout, Order Summary, My Ticket list, Resell tickets, File Summary pages.
  • (Tournament platform) Contact number is now visible in the lottery portals
  • The resale platform can now be used by customers using external managers (e.g. FortressGB)
  • Your season ticket holders can change the seat for all performances of their calculated season ticket in one step when buying online (if all performances in the season ticket share the same logical configuration and have the same seat category).
  • Injected TIXnGO tickets can be put on resale on the SecuTix resale platform in a secured way.
  • (Tournament platform) In the lottery module, tickets sold within packages are now taken into account when computing global contact and match limits.
  • (Tournament platform) In the lottery module, category breakdown is now shown in the application summary for accessible ticket requests
  • (Tournament platform) When creating or managing group sales request online, your key clients can propagate the same quantities across all matches.
  • NEW V3.15 Define periods during which posting tickets on the resale is allowed independently from the actual sales periods of the resale platform.
  • NEW V3.15 SecuTix will let your users easily convert into contact when going through the guest checkout process online. 
  • NEW V3.15 The seat map selection widget is added to the SecuTix widget library. This widget lets you put a seat map selection process on your institutional website or any authorized website.
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