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Pre-requisite: create Activities, Teams, Competition types, Logical Configuration, Rates Table, Sales Calendar

Aim: create and manage your services. Services are optional extras (concert programs, audio guides, books, DVDs, parking, snacks, etc.) or everything an audience may need apart from the ticket itself. In SecuTix, it is the most basic product, it is neither dated nor inventory controlled.

A service may regroup several items. For example : a "tshirt" service may have one item per size (small, medium, large...) or a guide book may have one item per language (English, French...).

Screen overview:

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1- Title: click on the star to add this screen to your dashboard.

2- Filters: enables you to filter the list of services below to make it easier to find a specific service.

3- Action buttons: each one is discribed below.

4- List of services: the list can be sorted by clicking on the header of a colum. You can also change the order of the columns by clicking a header and dragging it to the desired position.

5- Summary: indicates the number of services displayed in the list taking account of the filters.

Action buttons:

The following buttons perform actions at Service level, i.e. for all the items included.

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Create a new service Create a new service

Create a new service

When creating a new service, you will have to go through the following menus (click on the menu you wish to get there directly) :

1) General

2) Items

3) Sub-Groupings

4) Custom variables

5) Transport Stops

6) Base Offers - Quotas

7) Base Offers - Basic price

8) Access control - Synchronisation

9) Product profiles

10) Payment methods

11) Interface mappings

12) Validation

a) General | General

The general tab is the same as every product in SEcuTix  :

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Internal name (max 60 charac) : name of your service as it will appear in SecuTix screen (backoffice) and in the reports

External name (max 60 charac) : name of your service as it will appear to your public (online, tickets and documents)

Short public name (max 15 charac) : name of your service as it will appear online when accessed from a device with small resolution (smartphone...). It can also be used in ticket editor (espacially on the stub for thermal tickets) and in reports.

Public Description : description you can set for your service that will appear online. Lots of customization are possible on the inserted elements, including external content insert like images or video with the Source code button Image Modified and the use of html codes.

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Code (max 8 charac) : code of the service. This code must be unique per entity (ex : not possible to have the same code for two services, but possible to have the same code for 1 tariff and 1 service). It can be used in ticket editor (espacially on the stub for thermal tickets) and in reports.

Tax VAT : VAT rate that will apply to your service (all items will have the same). To be selected among the dropdown elements. VAT rates are defined in Institution | Initialisation | VAT Rates.

Alert threshold : if the available quota left for one item of this service reaches this threshold, this will display the Alert Quota message in the back office.

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Product type : Product type enables the system to classify the different ticketing products. Products sold at the box office are automatically classified by product type. Product type can also be used in reports filters. Product type are defined in Organisation | Initialisation | Product types

Audience type : Audience type is mainly used to target your audience in SecuTix Audience Management. Audience types are defined in Institution | Initialisation | List of values

Ticket model : Ticket model is not mandatory for a service and will be used for all the items of the service. When bought online, the ticket may be used as a voucher to pick up the product on site. Ticket models are defined in Organisation | Tools | Ticket models

Producer / Promoter / Partner : useful when using the producer portal. Producer contact (structure of type producer) that can be linked to the product. This contact will be able to access data related to this product in his producer portal.

Additional Producer / Promoter / Partner : useful when using the producer portal. Additional producer contact (structure of type producer) that can be linked to the product. This contact will be able to access data related to this product in his producer portal.

Invoice Producer / Promoter / Partner : useful when using the producer portal. Producer contact that will be invoiced for the product. The contact set in this field has no access to the producer data in the portal but can be the same as defined in the producer fields. Needs to be defined even if the producer has been set.

Merchant Id : in case of split payment, configuration of the merchant ID (instead of having it inherited from ePC).

SHA Key : related to the merchant ID, hash key to finalize the setup of the merchant ID.

Logo : test(max size 1 Mo) image that will be used online to illustrate the product. This image will appear on the landing page and on different pages of the ticket shop. Depending on the setup of your landing page, you may want to pay attention to the ratio or to where you position the main element in your image. More info on A dynamic shop window

Internet description URL : link to an external page that will appear online behind the More Information link. This link is displayed after the Public description on the ticketshop. It aims at directing people to a page where you would usually present the product or the competitionservice. To be used with care as it takes users out of the funnel.

Questionnaire : can questionnaire be associated to this competition (to all the matches included in the competition)to gather more information about your customers, you have the possibility to define a series of questions that will be asked to each beneficary of the service at the end of its order.For further details, read the dedicated guide : How do I create questionnaires?

Include in shipment fee : for cases where shipment fees where set to be Per ticket, you can choose if the tickets items of the competition service you are creating will be applied the shipment fees or not. This provide the flexibility to say that some products are not eligible for shipment fees.

See Organisation | Initialisation | Shipment Fees

Remark : text field to insert comment to the service. This will remain at back office level.

b) General | Parameter

Complement name (max 60 charac) : text that will appear online between the name and the description.

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Internal description : text field that can be used to insert particular comments that will remain on back office side.

Logo 1 : (max size 1 Mo) image that will be used to illustrate the product. This image will appear on the landing page and on different pages of the ticket shop. Depending on the setup of your landing page, you may want to pay attention to the ratio or to where you position the main element in your image.

More info on A dynamic shop window

Audience type : usually kept on All public. For organization handling specific events for Kids, setting Kid in there will trigger the indicator Children Product, allowing you to easily target purchaser of those products.

See : Standard indicators

Time flexibility : in hours and minutes, this field allows you to set the amount of time FROM the beginning of the match until which you will still be able to sell ticket. For exemple, a time tolerance set as 00:45 will result in having the match still available for sale up to 45 minutes after kick off.

Competition type : you can select there the competition type you have created in Initialization. This field determines which teams will be available for selection on the Calendar page.

"Master" Competition : will linked the competition you are creating to another existing competition. Thus, any change done on the master competition will impact the "child" competition. For example, changing the date and time of a match in the master League competition will change the date and time of the match in the Parking competition. NB : if my parking matches are set to start 1h before the League matches, then the change in the master competition will keep this delta between the two competitions.

Waiting list allowed : for cases where matches are sold out, and if the waiting list is activated, web users will have the ability to enter their email and declare their interest in buying tickets

Season ticket authorised : can this competition be taken through a season ticket product?

Tariff at which tickets belonging to a season ticket are resold on resale platform : when using SecuTix resale platform, you can set that the resale of any tickets coming from the season ticket related to this competition will be resold at a particular tarif. The benefit there is usually to make sure that anyone coming on the resale platform can purchase any tickets available. And not have a scenario where a ticket coming from a child season ticket can only be purchased by a child. The reseller will only be refunded of the amount of his ticket within his season ticket, and the delta between this price and the price paid by the purchaser will be kept by you. This field will be active with a tariff dropdown only if you set the parameter Tarrif modified for subscriptions on yes in the Organisation | Initialisation | Sales Channels | Points of sales | Internet parameter where the point of sales is the one used for your resale platform.

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Countermark accepted : the feature related to this field is not active anymore.

Ticket producer : this field tells SecuTix whether or not a ticket has already been produced. If set on YES, then SecuTix will NOT generate any ticket at the moment of the sale. The use case is when you handle event for third parties, and you have been given directly (thermal) tickets from this 3rd party. You can still set these events in SecuTix and sell them from SecuTix to keep track and be able to report, but the ticket itself will not be a ticket generated from SecuTix. You will have to handle/send the tickets you received out of SecuTix.

1st catalogue number of performances : the use case is mostly for Live Events. This This feature allows you to setup the number you want to apply for your matches / performances. In France the VAT rate must change from the 141st performance. Thus this field allows to easily identify from when the VAT rate should be set differently.

Confirmation after reservation (days) : when using reservations, this field give you the opportunity to have a deadline automatically set by SecuTix, calculated in days after the reservation is created in the system. Note : the reservation will not automatically be cancelled once this date reached.

Confirmation before performance (days) :when using reservations, this field give you the opportunity to have a deadline automatically set by SecuTix, calculated in days before the first match included in the reservation. Note : the reservation will not automatically be cancelled once this date reached.

Next Step: setup the other competitions and/or the related Season Tickets