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Prerequisite: create a Season, Tariffs (subscribed contact/structure), Price Level, Ticket models

Aim: create and manage your season tickets

1. Definition and types

2. Create a new season ticket: basic settings
a) General:  i. General
                   ii. Parameters
                       ♦ Calculated price
                       ♦ Predefined/Fixed-price and Championship                     
b) Grouping
c) Line
d) Quotas
e) Tariffs
f)  Fixed price (Predefined only)
g) Seat category

3. Other important settings
h) Product Profile
i) Payment methods

4. Collateral Advanced menus

j) Charges
k) Custom variables
l) Transport stops
m) Price breakdown
n) Access control synchronization (not used)

5. Validation

6. Filters and main screen buttons

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Types

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Types

Definition and types

In SecuTix SECUTIX a Season Ticket is as "Composed product".
It is defined as a contract between the organization an its customers, which offers seats for a purchase at reduced rates in return for a commitment to attend a certain number of events (all, or a subset).

Button allows to create a new season ticket: according to your license, there are 3 types:

NB: once chosen, the price type cannot be modified

♦ Calculated price

The customer can buy a seat of tickets within a single season: customerneeds to choice their tickets at the time of ordering the season ticket defines the conditions on the number of the tickets (globally or per topic).

The subscriber gets reduced prices compared to event tickets bought separately: the overall price of the season ticket is directly defined by the total number of tickets bought.

. The price is the sum of the prices of the tickets, using a specific season ticket tariff.

♦ Predefined♦ Predefined/Fixed-price

For a predefined amount, the purchases purchaser has the right to choose at most N performances.

The customers pay upfront one overall price, which entitles them to a fixed number of seats that they can choose for themselves.
Subscribers can choose seats after purchasing the season ticket, without exceeding the permitted number of seats.

♦ Championship

♦ Championship

Season tickets of this kind give the right to attend to all matches of a Season tickets of this kind give the right to assist to all matches of a given championship.

It is a special type of fixed-price season ticket that does not allow the customer to choose: once purchased, it cannot be modified but offers access to every match in a championship of a given sport club

There's also a flexible championship season ticket that works like the standard fixed price (with a selection of events to attend). More info here: Flexible Fixed Price Season card.

When selected it requires to specify the competition. See Organization | Catalog | CompetitionImage Removed| Catalog | Competition

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♦ NEW Fixed seat season ticket

This season tickets is thought to meet some specific needs for German and Austrian markets.
See more details here.

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New

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New

Create a new season ticket: basic settings

               a) General | General

               Internal name (max 60 char.): name of your season ticket as it will appear in SecuTix SECUTIX screen (backoffice)

External name (max 60 char.): name of your season ticket as it will appear to your clients (online, documents, tickets)

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Tax VAT:VAT rate that will be used for your season ticket. To be selected among the dropdown drop down elements. It cannot be changed afterwards.
See : Institution | Initialization | VAT Rates

Product types: it is possible to choose among the values created in Organization | Initialization | Product Types

Alert ratio (%): Threshold of remaining availability from which the season ticket will be considered as with "limited availability".
This will trigger the availability color used on the ticketshop (it will become orange as soon as the level is reached) and display the Alert Quota message in the back office.

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Seat category mapping: allows to select among the values defined in Organization | Venue | Mapping tables

Ticket printing mode: it is required to choose among two options: 1) Simple card Ticket only, to avoid skip the printing of tickets; the season ticket itself (no card), 2) Ticket Simple card only, to skip avoid the printing of the season ticket itselftickets;

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Ticket model:Ticket model that will be used for the season ticket (Simple card type / e-simple card only)
If left empty, and When Ticket printing mode is set to "Tickets only", the system will use the ticket models of the events

Producer / Promoter / Partner:useful when using the producer portal. Producer contact (structure of type producer) can be linked to the product.
This contact will be able to access data related to this product in his producer portal.

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Merchant Id:in case of split payment (installments), configuration of the merchant ID (instead of having it inherited from ePC)

SHA Key:related to the merchant ID, hash key to finalize the setup of the merchant ID

Logo:(max size size 1 Mb) image that will be used to illustrate the product. This image will appear on the landing page and on different pages of the ticket shop.
Depending on the setup of your landing page, you may want to pay attention to the ratio or to where you position the main element in your image. More info on A dynamic shop window

Internet description URL:link to an external page that will appear behind the More Information link.
This link is displayed after the Public description on the ticketshop. It aims at directing people to a page where you would usually present the event. To be used with care as it takes users out of the funnel.

Include in shipment fee:for cases where shipment fees where set to be Per ticket, you can choose if the product will be applying the shipment fees or not.
This provide the flexibility to say that some products are not eligible for shipment fees. See Organisation Organization | Initialisation Initialization | Shipment Fees

Remark:text field to insert comment. This will remain at back office level.

               b) General / Parameter
              
               The following settings are shared by all types:

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Allow subscriber quality: indicates whether the contacts become "subscriber" after purchasing this product. If yes, it will trigger Season Ticket Holder Indicator in Standard Indicators if activated.
It also means the customers will be entitled to access Subscriber Tariffs outside the season ticket.

                   Minimum subscription lines: is the minimum number of lines to be chosen when the season ticket is purchased

               Maximum subscription lines: is the maximum number of lines allowed by the season tickets
number of lines allowed by the season tickets

               Separate events: if set as yes, while creating or editing the season ticket, in “Line” menu you can choose the same event only once. To select the same event in more lines set is as "no".
                                             This option can be changed later (suspending the product first)               Separate events: ??

Price level: it allows to select among the "Subscriber" Price levels predefined in Organization | Initialization | Price level. It is mandatory.

Internet cultural contact: defines if cultural contact is optional/mandatory/not required for online sales

Same seat: as well as general configuration limits the overlapping between simple tickets and season tickets sales, if set as "yes" the system will pick the same seat for all the performances selected with the season first ticket.
                    Whereas this is not possible, the system will suggest the most similar seats (according to best-seat algorithm)

Multi-seasons: allows to use the product across different seasons

Automatic renewal: (Sport) if yes, required it requires the configuration and activation and configuration of the Season Ticket renewal batch. The related fiels field "Number of season" will be activated if so in order to allow the imputation.
More info: Automatic season ticket renewal

Contingent: allows to select an existing contingent that will be considered as the only one available for this product.
                                          It means that only the seats configured as such in the events' logical sales configurations will be selectable by the season tickets holders.

                 ♦ Calculated price

                Charge definition: it defines if charges are calculated at the season ticket or at event level

                                Additional seats (tab): in this specif specific tab it is possible to define the rules for additional seats, with dedicated limits (global and per performances), as well as tariffs.
              

                 ♦ Predefined/Fixed-price and Championship

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Max subscription lines*: defines how many lines (events) can be chosen at most

*Lines are specified in the homonym menu

Example: In the configuration shown above the product allows max. 6 tickets, to be used for no more than 4 events (among which 2 must be chosen straightaway at the box office).
Since there's a max limit per event and performance equal = 2, the customer can use the season ticket in several combinations, like:

  i) 1 tickets for 2 different events + 2 tickets for the same performance of 2 other different events      
 ii) 1 tickets for 2 different events + 2 tickets for two separated performances of 2 other different events
iii) 2 tickets for the same performance of 3 different events                  
 etc etc                                   

              b) Grouping

                          The screen (optional) allows to defines groups of lines, for which set specific min and max limits.
             Such setting has to be consistent with the basic limits defined in General | Parameter otherwise the season ticket might not work as expected or at all.

              c) Line

              In this menu you link the of your season's events to the season ticket. Other lines can be added after the product is validated/run, though it must be set as suspended first.

             In order add () the events the following screen requires the selection of the Activity first and the Grouping (if configured).

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                           NB: this setting must be consistent with the basic limits defined in General | Parameter and Groupings (when used), otherwise the season ticket might not work as expected or at all.

            Allow seat category upgrade/downgrade (used for online sales only):  category upgrade/downgrade (used for online sales only):only available in Calculated price Season Ticket, if you have a category season ticket it allows to change it by event (online only)

            Performance selection: the dropdown menu allows to choose one performance only, among several ones, or all (always in light of the already defined filters)

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           Perfomances: allows to select the list of available dates

          
                         d) Quotas
 
                                  In this screen you set how many season ticket of this kind you intend to sell. This value can be modified ongoing.

                   ♦ Calculated price

                  Quota is defined "without contingent" category.

                  ♦ Predefined/Fixed-price and Championship

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                In this screen you can select specific subscriber-type tariffs, or consider all the available ones. NB: at least one Subscriber Contact Tariff must have been configured first

                Computed price season ticket holder will be then able to access such tariffs according to the given rules: NB be sure to add these tariffs to the events' rates table included in Line menu.

configured first

                             f) Fixed price (Predefined and Championship only)

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              g) Seat category

                An informative screen that displays all the seat categories selected (with a quota) for any given Site/Space/Logical configuration used by the selected events (Lines)

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Settings

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Settings

Other important settings

           Among the other menus be sure you define, or review, accordingly:       

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Thus, if you associate no payment methods in this screen, SecuTix SECUTIX will check for specific Payment Methods set at Product Family level. If none, it means that any Payment methods available on the point of sales will be usable for the product. The payment method you associate at product level must be available at least on the point of sales. Otherwise nothing will happen.

So if you want to have a payment method that is only available for your season tickets for example, you need to associate this payment method to your point of sales AND associate it at product family level.
That way this payment methods will only be available for your season tickets products on your point of sales.

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Collateral

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Collateral

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Advanced menus

                j) Charges

When using Charges (fees that apply per ticket), you can associate one or more of your existing charges tables, by time and sales channel.
Either All sales channels or a List you can set up. You can apply different charges table on different sales channels.
See : Organization | Catalog | Charges tables

k) Custom variables

Custom variables are to be created in Organization | Initialization | Custom Variables.
Custom variables are element you can display on ticket. They are usually used to display static information that can not be setup elsewhere in SecuTixSECUTIX.
They are related to the fields fields "Free text" (1 to 6) in in the ticket editor. See List of variables in the Ticket Editor (auto translated to English)

They can also be used through API and interfaces between SecuTix SECUTIX and 3rd party system, in order to setup in SecuTix sets of information that will be pushed and handled by the 3rd party system.TixNGo for instance is using those fields to input the parameters such as the image or the url that will be displayed on the ticket in the TixNGo walletSECUTIX sets of information that will be pushed and handled by the 3rd party system.

               l) Transport stops

              This options are for customers selling combined offers including leisure and public transportation. Mainly Only for Swiss customersSBB.
              They may define which stations or stops belonging to a public transportation network allow to reach the product associated.

              i) Price breakdown

          This screen allows to define multiple price components (ticketing, food, parking, promoter...) for prices defined previously.
          Relevant information on the configuration can be found here and here for price breakdown bottom-up.

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               k) Access control synchronisation

               Not used at season ticket level.

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                When using SecuTix Access Control, this screen allows you to synchronize directly the product you have just created with SecuTix Access Control.

The season of your product must already exist in the Access Control.

Obviously this screen is useful only if you have already sync your season with the Access Control, but created the product afterwards.

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Validation

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Validation

Validation

The validation step will make sure that you did not forget to set any mandatory information. In such a case, the message displayed will refer to what is missing.
If nothing is missing it will proceed in the actual creation that will become available for Running.

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Settings

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Settings

Filters and main screen buttons

The screen buttons perform the following actions:

Delete	Validate	Run	Suspend	Cancel	Duplicate	Print test ticket	Export to excel
Delete the chosen Season Ticket (only if in "Preparing" of "Validating" state")	Validate the chosen Season Ticket (only if in "Preparing" and all the mandatory fields are accordingly set). It works as the validation function included on the creation screen (point 5)	Activate the season ticket so it can follow rules set in Product Profile.	Stop (temporarily) the following of the rules set in the linked Product profile(s) for the given season ticket. Used to perform a few changes while on sale	Cancel the season ticket (this does not perform any refund).	Duplicate the selected season ticket	Print a sample ticket.	Export the screen table of season ticket as an excel file