Feature patch - Released in production the 04.08.2021  

New features

Keep your operators' tools up-to-date - ACTION REQUIRED BEFORE 14 NOVEMBER 2021

To keep up with security updates and guarantee a smooth experience to your operator, we keep updating the Firefox kit. With the start of the Bishorn release cycle, a new version of the SecuTix kit (Bishorn V1) for your operators was made available. Please refer to How to install the SecuTix kit (Firefox and Device Manager) for instructions on how to install/upgrade your kit to make sure that you keep up with security and performance fixes.

Deprecated version: All versions older than the Bishorn V1 kit will stop working on 14 November 2021 due to the expiry of their security certificate (including Gabelhorn V1, Q4 2019 and all previous kits). If you have not yet upgraded to the Bishorn V1, please upgrade now before the November 2021 deadline is reached.

The previous version (Gabelhorn V1, Q4 2019) will continue to work until the 14 November deadline but we highly recommend that you plan to upgrade to the new kit version in the coming months.

Online sales

  • Ever concerned your online customer might forget to add tickets for conditional tariffs? It is now possible to configure the Online Sales portal to pre-select the max. quantity of the conditional seat category once the online customer has selected its linked “parent” seat category, while still keeping the possibility for the customer to actively de-select or to decrease the pre-selected quantity of the conditional seat category. You can activate this feature via Organization Context > Catalog > Tariff > Pre-select the max. conditional quantity.
  • The title field on the online account creation can be set as optional from the screen configuration setup.
  • The default sorting behaviour on the list of tickets page on the resale platform is now based on seat details instead of ticket numbers.
  • By default, the tariff pre-selected for your customers will be the advantages prices rather than the full price like right now. This will ensure that your customer gets always the best price for their tickets.
  • Manage my bookings features (online self-exchange) supports now exchanging against any products or adding any products of the catalog available for sales on the corresponding sales channel. Read more
  • Tickets purchased through packages will now be taken into consideration when calculating contact limits for events and competitions on B2C portals. You can activate this feature through Organization Context > Catalogue > Limits > Contact Limits > Include performances / matches purchased via packages.
  • We are adding a new Shipping package concept (i.e. shipment splitting) in the ticket distribution portal (B2B) so that logged-in relays can specify a different shipment mode while distributing tickets to another relay or individuals.

Onsite sales

  • Manage my bookings features (mobile operator) supports now exchanging against any products or adding any products of the catalog available for sales on the corresponding sales channel. Read more
  • Operators working with the mobile operator can now capture the origin of customers on anonymous sales in order to get demographics data.

Back-office

  • Operators can now use Thermal Ticket Printing with RFID capabilities on the supported Stimare Printer. The RFID tag embedded on the Thermal Ticket will then be linked to the printed ticket, transferred to the access control system (through our API) and can be used as access control identification.
  • Fix the remaining issues with the US date format in SecuTix reports.
  • External Reference for Movements is now available on the ticket template editor, which can then be displayed on the thermal ticket or is sent to TIXnGO as extra ticket fields.

Open platform

  • Define which fields of the access control interface should be transmitted to the third-party system.

Bug fixes

  • [STX-112534] Import sales batch is showing an error when several contingents are configured in the same block

  • [STX-112826] Skidata interface: barcodes are not correctly printed

  • [STX-112121] It is possible to buy a season ticket with different seats from the ticket shop even if the same seat option is setup

  • [STX-112439] Wrong number of ticket is shown in the access control screens

  • [STX-112799] Lottery reports are in some cases synchronizing and retrying in a loop

  • [STX-112888] An error is displayed before credit card payment in the back office

  • [STX-113244] Capture is not working for customers using Anderson & Zaks

  • [STX-113240] Product description is shown in the landing page when it should not


  • [STX-111699] Wrong message is displayed in Skidata handshake
  • [STX-111705] Contact origin is not requested in touch cart when first loading the screen
  • [STX-111834] Operators are unable to view activity profile data even when having sufficient roles
  • [STX-111836] A wrong screen layout is displayed when modifying the report filter
  • [STX-112418] Some German translations are incorrect in sales channel screen
  • [STX-112549] It is necessary to reselect the sales channel to se the corresponding points of sales in the batch screens
  • [STX-109152] In some cases the order confirmation is sent to the wrong email
  • [STX-111128] The date is not correctly taken into account by the waiting account filter
  • [STX-111139] A wrong sorting of ticket is displayed in customer portal when entering ticket holder details
  • [STX-111242] Bad display of long rate description in one-click purchase widget
  • [STX-111380] Ranking of payment methods in ticket shop is not correct
  • [STX-111473] Resell Tickets button does not display In the ticket shop with mobile form
  • [STX-111513] In ticket shop flash mode contact advantages are displayed to contacts who do not have access to them
  • [STX-111605] Ticket vending machine calendar and opening hours are missing in some security templates
  • [STX-111617] In some cases an error happens when attempting to load a contact
  • [STX-111651] Seats are in some cases still in sold state after exchanging to other seats
  • [STX-111724] Access control issues report does not show the forced entry tickets
  • [STX-111730] The batch to synchronise contacts from back office to lottery is blocked due to invalid emails
  • [STX-111739] The wrong language is displayed for Datatrans payments
  • [STX-111747] Default Email tracking batch is sometime not properly processing
  • [STX-111753] Standing seats disappear from the basket for season tickets
  • [STX-111806] Search contacts characteristics in point of sales works incorrectly
  • [STX-111810] It is not possible to edit lottery applications via the back office
  • [STX-111833] An Inconsistent behaviour is observed with auto-exchange for season tickets
  • [STX-111846] Barcode for Skidata does not have the correct number of participants
  • [STX-111957] The wrong amounts are displayed in resell notification emails
  • [STX-111983] It is not possible to register the account due to invalid PESEL number
  • [STX-111991] IBAN/BIC numbers are still not present in resale screens
  • [STX-112042] It is not possible to change invoice contact
  • [STX-112094] Overlapping of buttons on Contact screen when using French language
  • [STX-112115] Skidata export of memberships has end date at 12.00 am
  • [STX-112195] Customers can print individual tickets when the configuration is set to "print only the season ticket badge" via upcoming tickets link
  • [STX-112211] It is not possible to print cash desk verification report
  • [STX-112216] In some cases operators are not able to see the amounts in rates table, even though they have the rights
  • [STX-112224] No language option is displayed in ticket shop account login page if "Before catalog" is set for the point of sales
  • [STX-112226] No error message is logged when renewal season ticket batch had an error
  • [STX-112230] Too many emails are sent when distributing tickets of several performances simultaneously on the B2B portal
  • [STX-112282] Summary of lottery application with mixed AT and non-AT incorrectly displays category
  • [STX-112345] It is not possible to refund cash to the customer in the back office
  • [STX-112385] Sub-target group disappears after contact creation from back office
  • [STX-112394] Buttons are disabled in the lottery after clicking deletion confirmation popup
  • [STX-112399] Campaign conversion rate is displayed with wrongly low values
  • [STX-112400] Transport stop import: namespace in XML file not accepted
  • [STX-112427] ORGANIZATION / T_ORGANIZATION_ID are empty in lottery domain for packages
  • [STX-112435] Hospitality shows wrong total session capacity
  • [STX-112469] The civility is missing in the ticket shop landing page
  • [STX-112472] Packages are not ordered properly in the lottery screens
  • [STX-112476] Masked structure type is still visible on SAM targets
  • [STX-112505] Logical area entrance is not updated after updating physical area entrance
  • [STX-112509] Matches within competitions are not ordered correctly
  • [STX-112519] Second screen is opening in the main screen of the back office
  • [STX-112535] File remarks are not shown in other organization box offices
  • [STX-112579] No contingents are displayed when creating contact limits
  • [STX-112631] Search by contact number is slow
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