Give customer flexibility: online self-exchange of performances, matches and visit passes
More online freedom is coming to your customers: while in the past, all ticket changes had to be handled via the box-office or call centre, we are now moving some of those processes online. We are rolling a series of features allowing customers to perform exchanges online, helping you in reducing operational costs, offer better customer service and derive additional revenues from upgrades and fees. On top of operational efficiency, this also open the door to post-sales online upgrades.
As of this version, the self-exchange feature supports:
- For events and competitions, ability to change their seats and/or their performance/match and/or the tariff of their seat. The feature supports single tickets and tickets inside championship season tickets and calculated-price season tickets.
- For visit passes and timeslot passes, ability to change the group details, including participants, and timeslots.
Offer free shipment fees via a promotional code
Define a new type of promotional code granting free shipment to a selected group of end customers
Your customers can enter online their IBAN information
Performing refunds by bank transfer means you need to have the IBAN number of your contacts. Your contacts can now save their IBAN number autonomously on their online account.
Improvements
- Depending on which payment method you are authorizing online you may need to have the waiting account activated for your contacts (e.g. payment in 3 times by credit card). Currently, this activation is either manual and done in the back-office of SecuTix, or is done systematically for all contacts of the organization. Thanks to this new feature, the waiting account can be automatically activated only for those contacts using a payment method that requires it.
- NEW V3.6 In the My Tickets page, you can now force main applicant/purchaser to be the ticket holder for exactly one ticket per match, taking into account the order history (including packages and advantages).
