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Feature patch - Released in production the week 23-27.03.2020  UPCOMING

This patch is under preparation.

The complete changelog will be published the day before the release.

New features

  • A new parameter is introduced for performance details of producer dashboard, to indicate that the availability data should be limited to authorised contingents only
  • Sequential numbers printed on tickets are now available also for visit pass
  • All reporting attributes now follow organisation timezone
  • Print a test ticket based on a real ticket directly from the ticket list screen
  • 2 new parameters (automatic seat selection and manual seat selection restriction) at logical seat category with 2 values: Unrestricted and Restricted. Selected seats will be checked and ensure that they are belonging to same block or area if it's configured as RESTRICTED.

Bug fixes

  • [STX-97121] Slow searching for mobile tickets in on-site screen


  • [STX-96646] Successful payment done with AMEX credit card via TPE are not correctly handled by SecuTix
  • [STX-97485] External sales interface is failing with a technical error due to configuration mismatch

  • [STX-93454] The card number printed on an RFID card is different than the value found in SecuTix

  • [STX-95176] Payments requiring signature are blocking the box office

  • [STX-96278] Some workcases are suspended due to a negative amount in Orchestra

  • [STX-96327] The "Modify" beneficiary button is not available anymore in the ticket shop personal space

  • [STX-96432] In the producer space, reports for events in the past are not shown

  • [STX-96477] Some payments succeed on the payment terminal but are considered as failed by SecuTix

  • [STX-96525] Ticket holder import batch shows inconsistent results in the popup

  • [STX-96645] An error is raised when mass printing RFID Cards

  • [STX-96820] It is not possible to distribute tickets inside a fixed price season ticket

  • [STX-96894] In some cases planned interface executions do not run

  • [STX-96935] The access control does not manage correctly the entrance when using a white lists

  • [STX-96943] The visit planning report does not match the values in list of sales report

  • [STX-96994] Some questions are not displayed in the back office questionnaires

  • [STX-97018] Refunds via NOVA interface are not possible due to a timeout

  • [STX-97096] Zuora interface does not count online items

  • [STX-97125] Parking batch links same files multiple times

  • [STX-97131] Some SAM executions last more than the frequency set

  • [STX-97165] Multiple payment with different credit cards is failing on the last payment

  • [STX-97183] A technical error is raised when viewing shipment list of contact due to wrong data

  • [STX-97193] In the ticket shop, the payment is blocked when there are pre-payment and a voucher, the payment button should be active when voucher is removed

  • [STX-97196] The season ticket renewal file is displayed in the ticket shop despite the feature is not activated

  • [STX-97210] In the Producer Space the button to generate reports doesn't reappear when products are selected

  • [STX-97211] The back button does not work or is absent in the ticket vending machines

  • [STX-97212] Overpayments via prepayment are not stored in the credit note of the customers

  • [STX-97219] It is possible to set an option for an unauthorised tariff on the activity profile

  • [STX-97292] It is not possible to print a championship season-ticket with a co-subscriber

  • [STX-97295] A technical error is raised when the email of a cultural contact has an invalid domain name

  • [STX-97322] Producer portal menu link redirects to the wrong page

  • [STX-97329] Customers cannot complete the account profile due to a missing required field

  • [STX-97352] Public screen picture is resized and deformed

  • [STX-97360] It is not possible to see pending files on the waiting account screen

  • [STX-97366] A menu in file details has two times the same word in Spanish due to a wrong translation

  • [STX-97368] Mexican clients cannot complete purchases because of phone number format issues

  • [STX-97383] A cancellation of credit card payment by payment terminal fails in some cases due to a server error

  • [STX-97405] In the ticket shop, some customers cannot see their season tickets in the dedicated account section

  • [STX-97422] The seat map disappears when the physical configuration editor is reloaded

  • [STX-97474] Season tickets and other products lists do not display on mobile view

  • [STX-97478] In goods product selection page, the theme filter is not applied on search result

  • [STX-97486] It is not possible to refund credit note amounts to external payment methods

  • [STX-97498] Differences in cosmetics items are observed between physical and logical configurations

  • [STX-97520] Invoices are not sent to FTP server for Italian authorities

  • [STX-97522] It is not possible to modify tariff of a reserved visit pass due to not enough availability

  • [STX-97530] Refund batch should make strict validation on the "File IDs" parameter

  • [STX-97540] A technical error is raised when operators try to generate new passwords for contacts

  • [STX-97548] It is not possible to search for lottery applications in a package

  • [STX-97565] In the clusters screen, the order of products is random and it is not possible to select multiple performances

  • [STX-97577] Finish button is wrongly enabled when picking a seat for sale on quick sales context

  • [STX-97579] An error occurs when browsing the list of goods in the ticket shop

  • [STX-97580] Match was on sale in the ticket shop although its date was in the past

  • [STX-97595] A technical error occurs when displaying the screen seat categories of season ticket

  • [STX-97599] A wrong payment method is used for the payment of an instalment

  • [STX-97600] Incorrect value when using partial payments

  • [STX-97607] In the goods screen, the creation of a stock adjustment raises an error

  • [STX-97634] The error messages need to be improved for the Ticketmaster sales reintegrations

  • [STX-97639] Printing receipts fails for sales when resuming reservations, but is working for direct sales

  • [STX-97640] The automatic seat numbering for a group of seats is not correctly generated

  • [STX-97641] It is not possible to buy a package containing a voucher

  • [STX-97656] A technical error occurs when retrieving the catalog details through API

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