Feature patch - Released in production the 25.03.2020  

New features

B2B Portal

  • On the distribution portal, printing tickets from products is now possible in addition to distribution

Promoter Features

  • Promoter web reporting improvements Read more:
    • Number of sales takes into account the number of participants for group visits
    • Generate reports for all products matching selected criteria even if they are not displayed yet in the dashboard
    • A new parameter in the back-office allows to choose if the availability data on the dashboard should be limited to authorised contingents only
  • In the back-office, promoter can now configure by themselves visit passes and time-slots for their products

Back-office

  • Organization timezone is now taken into account in more places:
    • In sales screen inside the box-office
    • In the operational reporting
  • In the venue configuration module, you can now configure new restrictions on seat allocation, per logical seat category, to enforce allocation within the same block or area, applied for both box-office and online sales. Read more
  • In the box-office, it is now possible to print a test tickets that re-uses all the data from an existing ticket to check ticket layouts. Read more

Open Platform

  • Export of ticket price including charges to TIXnGO
  • NOVA Wrapper: NVF-268,263,270,266 improvements delivered 

Bug fixes

  • [STX-97121] The search for mobile tickets in on-site screen is slow

  • [STX-97640] The automatic seat numbering for a group of seats is not correctly generated

  • [STX-97832] In external printing, the search of shipment using country filter never returns any value

  • [STX-97895] Unable to filter by room in the tribunes/tables screen


  • [STX-96432] In the producer space, reports for events in the past are not shown
  • [STX-96820] It is not possible to distribute tickets inside a fixed price season ticket
  • [STX-96935] The access control does not manage correctly the entrance when using white lists
  • [STX-96943] The visit planning report does not match the values in list of sales report
  • [STX-96994] Some questions are not displayed in the back office questionnaires
  • [STX-97018] Refunds via NOVA interface are not possible due to a timeout
  • [STX-97125] Parking batch links same files multiple times
  • [STX-97183] A technical error is raised when viewing shipment list of contact due to wrong data
  • [STX-97193] In the ticket shop, the payment is blocked when using pre-payment and a voucher: the payment button should be active when voucher is removed
  • [STX-97196] The season ticket renewal file is displayed in the ticket shop despite the feature is not activated
  • [STX-97211] The back button does not work or is absent in the ticket vending machines
  • [STX-97212] Over-payments via prepayment are not stored in the credit note of the customers
  • [STX-97295] A technical error is raised when the email of a cultural contact has an invalid domain name
  • [STX-97322] Producer portal menu link redirects to the wrong page
  • [STX-97329] Customers cannot complete the account profile due to a missing required field
  • [STX-97352] Public screen picture is resized and deformed
  • [STX-97366] A menu in file details has two times the same word in Spanish due to a wrong translation
  • [STX-97405] In the ticket shop, some customers cannot see their season tickets in the dedicated account section
  • [STX-97422] The seat map disappears when the physical configuration editor is reloaded
  • [STX-97474] Season tickets and other product lists do not display on mobile view
  • [STX-97478] In goods product selection page, the theme filter is not applied on search result
  • [STX-97498] Differences in cosmetics items are observed between physical and logical configurations
  • [STX-97520] Invoices are not sent to FTP server for Italian authorities
  • [STX-97522] It is not possible to modify tariff of a reserved visit pass due to lack of availability
  • [STX-97530] Refund batch should make strict validation on the "File IDs" parameter
  • [STX-97540] A technical error is raised when operators try to generate new passwords for contacts
  • [STX-97565] In the clusters screen, the order of products is random and it is not possible to select multiple performances
  • [STX-97577] Finish button is wrongly enabled when picking a seat for sale on quick sales context
  • [STX-97579] An error occurs when browsing the list of goods of the ticket shop
  • [STX-97595] A technical error occurs when displaying the screen seat categories of season ticket
  • [STX-97599] A wrong payment method is used for the payment of an installment
  • [STX-97607] In the goods screen, the creation of a stock adjustment raises an error
  • [STX-97634] The error messages need to be improved for the Ticketmaster sales reintegrations
  • [STX-97641] It is not possible to buy a package containing a voucher
  • [STX-97656] A technical error occurs when retrieving the catalog details through API
  • [STX-97671] An export interface execution for a report is failing
  • [STX-97699] The web reporting for producer shows errors for some relays
  • [STX-97712] Advantage description missing on file details screen of ticket shop
  • [STX-97732] Pop-up window with notes disappear sometimes in the seating screen

  • [STX-97733] Block details view is not fully reset when switching between blocks with/without availability

  • [STX-97750] Some audit logs are missing in SecuTix

  • [STX-97769] In the product receipt report, the number of sales is always set to 0

  • [STX-97816] The "product receipt" report shows an empty item value when the start time of the performance is changed

  • [STX-97827] The accounting code for a sales channel is not shown in the accounting export interface

  • [STX-97828] In the ticket shop, the "re-use" beneficiary checkbox is not displayed for all the products

  • [STX-97874] In the ticket shop B2B portal, the search for public contact for distribution should require the contact email

  • [STX-97918] Incorrect amounts are shown in reports due to abandoned operations

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