Send automatically reminders to your customers who made a reservation and haven't paid yet. Free the reservations automatically after a given deadline has been reached.
Problem
SecuTix has been providing a new payment method since a few months called prepayment. An internet user choosing this payment method gets his tickets reserved and has to pay them by bank transfer.
If contact forgot to pay for their reservations, operator must manually send reminder or release these expired reservations to put back the these tickets on sale.
Solution
A new batch to send reminder or release expired reservations, which could be configured automatically, is introduced to the system with 2 functions:
- "Reservation expiration reminder": to send reminders for reservations that are about to expire
- "Release expired reservations": to release the expired reservations.
In both functions, besides of basic filters (product family, season, product family, product...), there is also a filter "Expiration margin" that allowing operator to define some date margin on the expiration date.
