Send automatically reminders to your customers who made a reservation and haven't paid yet. Free the reservations automatically after a given deadline has been reached.
Problem
SecuTix has been providing a new payment method since a few months called prepayment. An internet user choosing this payment method gets his tickets reserved and has to pay them by bank transfer.
If contact forgot to pay for their reservations, operator must manually send reminder or release these expired reservations to put back the these tickets on sale.
Solution
2 new batches to send reminder or release expired reservations, which could be configured automatically, is introduced to the system:
- "Batch of options/bookings reminder": to send reminders for reservations that are about to expire
- "Batch of options and bookings release": to release the expired reservations.
In both batches, besides of basic filters (product family, season, product family, product...), there is also a filter "Expiration margin" that allowing operator to define some date margin on the expiration date.
Batch execution:
- When executing the batches, operations that meet the filters are taken into account (either to send reminder or releasing the reservation)
- Some additional rules for releasing of reservation:
- If the operation to be released belongs to an order that also contains cancellation insurance operation, then, not only the expired operation but also the whole order will be released (other operations which deadline are not met yet, cancellation insurance operation)
- If the operation to be released belongs to a composed product (an event/pass inside package or season ticket), then, the whole composed product (season ticket or package) will be released.
- If the main contact of the order is having credit note amount, the order will not be released. The reason for this exception is because of the method prepayment, if the paid amount does not match the order amount, it will be added to credit note of the contact when importing the payments, therefore, we need to keep the reservation and let operator manually handle the reservation.
