Table of documents
This page aims to provide more context and information to the existing document classes (66 as for end of October 2023). A few of them might be related to specif integrations/clients or not used anymore.
Standard codes are the recurrent ones as found in CUBE/MOSA or other most used institution templates. Some may not be present.
| Document Class | Standard Code | Info and purpose | Set/sent from / when |
| Accompanying letter | Lettre | Generic email for backoffice | Set Org>Document to send or manually sent from File Details |
| Account creation email | NouvCpte | Preprod only (before GDPR) - Email sent when a new account is created in backoffice | not to be used in production (pw is visible!) |
| Advantage notification email | Advant | Email sent to notify a contact-type advantage is active | Sent from Org>Contact>Advantage targeting |
| Artist waiting list | ArtWtLst | Waiting list related - Alert email informing about artists' tours (implemented for German client/Myticket) | users must be registered through a widget implemented on external website (not on TS) email are sent manually from Org>Contact > Waiting list |
| Authorization confirmation | AuthConf | Double opt in verification email (also waiting list related) | Set on TS > POS > Internet paramenter > |
| B2B account creation confirmation | ActCpte | Email confirming of refusing B2B account creation | Set on TS > POS > Internet paramenter >
|
| Bank transfer order recap | VirCmde | Limited to few French customers (ONP)/specific SEPA payment implementation - Email confirming a refund will be processed with a bank transfer |
|
| Bank withdrawal order recap | PrélCmde | Likely not used anymore | Limited to few French customers (ONP)/specific SEPA payment implementation - Email confirming an order (direct debit) will be paid via bank account |
|
| Basic email | RESTEM1 | not used / SAM related doc | not to be used |
| Cancellation confirmation email | CanConf | Email sent by front-office for all cancellations (sales, reservations, options) | Sent by ticketshops |
| Code list within email | Code | Email with a list of single usage codes sent to structure relays | Sent from Sales > Generate and distribute codes |
| Confirmation email | ReqConf | Option related - Email confirming or refusing the request | Automatically sent according to option management |
| Confirmation product waiting list | CfmPrdWt | Waiting list related - Email confirming subscription to alert emails for given product | When users subscribe to the waiting list online |
| Confirmation waiting list | CfmWtLst | Waiting list related - Email confirming subscription to alert emails for given event/artist | When users subscribe to the waiting list online |
| Contact document | [NONE] | likely not used anymore | |
| Credit note bank transfer recap | VirAv | limited to few French customers (ONP)/specific SEPA payment implementation - Email confirming the credit note has been refunded with bank transfer |
|
| Credit note bank withdrawal recap | PrélAv | limited to few French customers (ONP)/specific SEPA payment implementation - Email confirming a direct debit form bank transfer is performed to put money on credit note |
|
| Credit note receipt | JusAvoir | PDF providing balance info related to the credit note | Manually triggered from Sales > Credit balance |
| E-commerce email | RESTEM3 | not used / SAM related doc | not to be used |
| Exchange tickets | ResaleOK | Email sent to seller, when ticket is sold on resale platform | |
| Expired soon options | AlExpOp | Options related - Email reminder about options' deadlines | Triggered by Org > Follow up options/reservation screen |
| File pro forma | [NONE] | Similar to an invoice | (no standard model) |
| File recap | RecapDos | Generic summary of file contents, generated (& possibly sent) for any order | Set Org>Document to send or manually sent from File Details |
| Follow shipment | FolwShip | Related to old integration with DHL - Email with shipment tracking code | likely no longer working |
| Goods voucher | CmdBout | Merchandising related - Summary including orders by goods/suppliers | Generated from Org>Goods>Purchase orders |
| Instalment payment failure email | PFInst | Email sent to notify payment failure in multiple installments by Credit Card | Sent according to installments management |
| Instalment payment success email | PSInst | Email sent to notify payment success in multiple installments by Credit Card | Sent according to installments management |
| Instalment reminder email | RemInst | Email sent to remind installments | Sent according to installments management |
| Marketing SMS | [NONE] | Related to SAM SMS campaigns sent via Orange operator | How to activate SAM SMS campaigns#Demo |
| Newsletter email | RESTEM2 | Repository document generated after SAM email campaign | Sent according to option management |
| Option order confirmation | ConfOp | Option related - Email overview about the request (refused or accepted) | Sent according to option management |
| Option request ack/acknowledgment | AccRecOp | Option related - Email confirming the request has been submitted | Sent according to option management |
| Option request cancellation ack/acknowledgment | SupprOp | Option related - Email confirming the cancellation of the request | Sent according to option management |
| Option request modification ack/acknowledgment | ModifOp | Option related - Email confirming the modification of the request has been submitted | Sent according to option management |
| Options/bookings reminder | OptRem | Option related - Email alert regarding deadlines of the reservation (coming from a request) | Sent according to option management |
| Option setting and refusal recap | RecapOp | Option related - Summary and details about seats reserved | Sent according to option management |
| Order ack/acknowledgment | AccRéc | Email sent acknowledging an order is still in progress / to be paid, and confirmation will be sent later | Sent by ticketshops when PSP takes a long time to confirm the payment (also sent by back office when using MOTO payment) |
| Order ack/acknowledgment with confirmation | AcRecCf | Email sent by the ticketshop in case of reservation of free products only, plus other information related to shipment mode. | When users reserve free products online |
| Order confirmation | ConfCmd | Email automatically sent after a sale with digital tickets | Sent by ticketshops in case of sale or sent by box/back office when digital shipment is selected |
| Order invoice | FactCmde | Invoice, generated (& possibly sent) at sale time, for all front-office and back-office sales orders. Can be used as "courtesy paper" invoice for countries needing electronic invoices | Set Org>Document to send or manually sent from File Details |
Order recap (static state) | RecapCmd | Order summary not used by default, but HAS TO BE PRESENT for orders to be created | Set Org>Document to send or manually sent from File Details |
ReçuCmd | Order summary in TXT format to print summary on EPSON printers | Set Org>Document to send or manually sent from File Details | |
| Order refusal | RefusCmd | Email sent by the ticketshop in case or order refused due to payment problem | |
| Partner | [NONE] | Related to CH/SBB only | |
| Password change | ChangMdP | Preprod only (before GDPR) - Email sent when changing the user pw from backoffice | not to be used in production (pw is visible!) |
| Pending account invoice | FactAtt | Invoice regarding pending account status | |
| Pending account invoice (final state) | [NONE] | Invoice regarding pending account final status | |
| Pre-request reminder | ReqRem | Option related - Email reminder about pre-request | Sent according to option management |
| Product waiting list | PrdWtLst | Email sent to notify new availaility for given product | Users must have sbscribed for waiting list |
| Refund payment | RfPayAck | Email sent to confirm refund on credit card or credit note account | Mainly Triggered by MOTO refund; also, tickets bought on TS and refunded from box office (to be added in Document to send); also, mass refund after event cancellation (batch) |
| Refund payment notification email | RfdNotif | Related to mass refund - Email sent to confirm the refund is in progress | Automatic email notification of refund payments |
| Registered mail | [NONE] | unclear/not used | |
| Request contact connection consent | CtcCnsnt | F&F related - Email sent to children contacts to confirm the connection | Request explicit consent to use the Friends & Family feature |
| Request summary | ReqSum | File recap related to options | Sent according to option management |
| Reseivations reminder | [NONE] | Email reminder about reservations' deadlines | Triggered by Org > Follow up options/reservation screen |
| Reset operator password | ResOPass | Reset pw email for back office operators | Sent from backoffice both for new operators or to manually send a reset pw (if forgotten)
|
| Reset password | PassRes | GDPR compliant password reset email with token | When users click on "forgot pw" on ticketshop and when operators reset the pw on behalf of them (ORG>Contact) Must be used in production |
| Resold ticket notification for cultural contact | [NONE] | Email sent to notify cultural contact about ticket resale | |
| Season ticket subscription ack/acknowledgment | SouscAbo | not longer used / mainly related to France (ONP) to request a season ticket (order to be created manually) | |
| Summary with ISR | BVR | CH only | |
| Tax Refund Summary | TaxRef | US/LATAM only | Recap including information useful to ask refund for donation or membership | To be added at Document to send level or form File details |
| Ticket ack/acknowledgment | RécBill | Distribution related - Email sent to confirmed tickets have been distributed | When users distribute tickets on B2B ticketshops, or B2C with distribution feature activated |
| Ticket details email | TktDtl | Sport/UEFA related - Emal sent to confirm tickets have been printed | unclear/manually |
| Ticket printing receipt | [NONE] | Sport/UEFA related - Receipt stating the correct reception of tickets by the contact (who's supposed to sign it) | unclear/manually |
| Ticket put on resale notification | ResaleOn | Email sent to confirm tickets have been put on resale | |
| Ticket removed from resale notification | ResalOff | Email sent to confirm tickets have been removed from resale | |
| Waiting list options | ListAtOp | Option related - Email sent to notify the request has been put on hold/waiting list | Sent according to option management |
special thanks to OP @lbu and @cpf for crosschecks
Troubleshooting
Documents may not be sent for several reasons. Please double-check the following points:
- SPF is not properly set: Setup SPF
- DKIM is not properly set: Setup DKIM (prof serv process)
- Elcadmin > Institution > General > Institution parameter tab: client's email domain is not set (separated by comas):
- Institution > Initialization > Inst. Characteristics > Address tab: email is not set (this appears to be mandatory for some documents like "Cancellation confirmation email", though not for others)
- Institution > Initialization > Documents: documents might be
- missing or masked
- missing the document class (service needed)
- missing a proper template in DB for a given language (see following point)
- missing a custom template (necessary if a template is missing):
- not linked to the proper sales channels:
- (ONLINE) Organization > Initialization > Sales Channels > POS > General > Internet parameters: set the ticketshop full domain + "/account" in the fields below:
keywords: what is sent when ?