Organisation | Catalog | Services

Pre-requisite: create Activities, Teams, Competition types, Logical Configuration, Rates Table, Sales Calendar

Aim: create and manage your services. Services are optional extras (concert programs, audio guides, books, DVDs, parking, snacks, etc.) or everything an audience may need apart from the ticket itself. In SecuTix, it is the most basic product, it is neither dated nor inventory controlled.

A service may regroup several items. For example : a "tshirt" service may have one item per size (small, medium, large...) or a guide book may have one item per language (English, French...).

Short description of the screen:

1- Title: click on the star to add this screen to your dashboard.

2- Filters: enables you to filter the list of services below to make it easier to find a specific service.

3- Action buttons: each one is discribed below.

4- List of services: the list can be sorted by clicking on the header of a colum. You can also change the order of the columns by clicking a header and dragging it to the desired position.

5- Summary: indicates the number of services displayed in the list taking account of the filters.

Action buttons:

The following buttons perform actions at Service level, i.e. for all the items included.

Create a new service

You need first to select in which activity this new competition will be created. Usually, you set this up in your Competition activity

1) General

2) Items

3) Sub-Groupings

4) Custom variables

5) Transport Stops

6) Base Offers - Quotas

7) Base Offers - Basic price

8) Access control - Synchronisation

9) Product profiles

10) Payment methods

11) Interface mappings

12) Validation

1) General

a) General | General

At this stage you will be able to define :

Internal name (max 60 charac) : name of your competition as it will appear in SecuTix screen (backoffice)

External name (max 60 charac) : name of your competition as it will appear to your public (online and documents)

Short public name (max 15 charac) : name of your competition as it will appear online when accessed from a device with small resolution (smartphone...)

Public Description : description you can set for your event that will appear online. Lots of customization are possible on the inserted elements, including external content insert like images or video with the Source code button  and the use of html codes.

Code (max 8 charac) : code of the product. This code must be unique per entity (ex : not possible to have the same code for two competitions, but possible to have the same code for 1 rate and 1 competition)

Tax VAT : VAT rate that will be used for your event. To be selected among the dropdown elements

Alert ratio (%) : Percentage of availabilities left from which the competition will be considered as with

Ticket model : Ticket model that will be used for the competition (applied for all the matches, if not overloaded at match level)

Producer / Promoter / Partner : useful when using the producer portal. Producer contact (structure of type producer) that can be linked to the product. This contact will be able to access data related to this product in his producer portal.

Additional Producer / Promoter / Partner : useful when using the producer portal. Additional producer contact (structure of type producer) that can be linked to the product. This contact will be able to access data related to this product in his producer portal.

Invoice Producer / Promoter / Partner : useful when using the producer portal. Producer contact that will be invoiced for the product. The contact set in this field has no access to the producer data in the portal but can be the same as defined in the producer fields. Needs to be define even if the producer has been set.

Merchant Id : in case of split payment, configuration of the merchant ID (instead of having it inherited from ePC)

SHA Key : related to the merchant ID, hash key to finalize the setup of the merchant ID

Allow ticket printing before seating : in the case of post seating, you can choose to still issue ticket even if no seat was allocated to the contact. This means that you will need either to

Internet description URL : link to an external page that will appear behind the More Information link. This link is displayed after the Public description on the ticketshop. It aims at directing people to a page where you would usually present the product or the competition. To be used with care as it takes users out of the funnel.

Questionnaire : can questionnaire be associated to this competition (to all the matches included in the competition)?

Include in shipment fee : for cases where shipment fees where set to be Per ticket, you can choose if the tickets of the competition you are creating will be applied the shipment fees or not. This provide the flexibility to say that some products are not eligible for shipment fees.

See Organisation | Initialisation | Shipment Fees

Remark : text field to insert comment. This will remain at back office level.

b) General | Parameter

Complement name (max 60 charac) : text that will appear online between the name and the description.

Internal description : text field that can be used to insert particular comments that will remain on back office side.

Logo 1 : (max size 1 Mo) image that will be used to illustrate the product. This image will appear on the landing page and on different pages of the ticket shop. Depending on the setup of your landing page, you may want to pay attention to the ratio or to where you position the main element in your image.

More info on A dynamic shop window

Audience type : usually kept on All public. For organization handling specific events for Kids, setting Kid in there will trigger the indicator Children Product, allowing you to easily target purchaser of those products.

See : Standard indicators

Time flexibility : in hours and minutes, this field allows you to set the amount of time FROM the beginning of the match until which you will still be able to sell ticket. For exemple, a time tolerance set as 00:45 will result in having the match still available for sale up to 45 minutes after kick off.

Competition type : you can select there the competition type you have created in Initialization. This field determines which teams will be available for selection on the Calendar page.

"Master" Competition : will linked the competition you are creating to another existing competition. Thus, any change done on the master competition will impact the "child" competition. For example, changing the date and time of a match in the master League competition will change the date and time of the match in the Parking competition. NB : if my parking matches are set to start 1h before the League matches, then the change in the master competition will keep this delta between the two competitions.

Waiting list allowed : for cases where matches are sold out, and if the waiting list is activated, web users will have the ability to enter their email and declare their interest in buying tickets

Season ticket authorised : can this competition be taken through a season ticket product?

Tariff at which tickets belonging to a season ticket are resold on resale platform : when using SecuTix resale platform, you can set that the resale of any tickets coming from the season ticket related to this competition will be resold at a particular tarif. The benefit there is usually to make sure that anyone coming on the resale platform can purchase any tickets available. And not have a scenario where a ticket coming from a child season ticket can only be purchased by a child. The reseller will only be refunded of the amount of his ticket within his season ticket, and the delta between this price and the price paid by the purchaser will be kept by you. This field will be active with a tariff dropdown only if you set the parameter Tarrif modified for subscriptions on yes in the Organisation | Initialisation | Sales Channels | Points of sales | Internet parameter where the point of sales is the one used for your resale platform.

Countermark accepted : the feature related to this field is not active anymore.

Ticket producer : this field tells SecuTix whether or not a ticket has already been produced. If set on YES, then SecuTix will NOT generate any ticket at the moment of the sale. The use case is when you handle event for third parties, and you have been given directly (thermal) tickets from this 3rd party. You can still set these events in SecuTix and sell them from SecuTix to keep track and be able to report, but the ticket itself will not be a ticket generated from SecuTix. You will have to handle/send the tickets you received out of SecuTix.

1st catalogue number of performances : the use case is mostly for Live Events. This feature allows you to setup the number you want to apply for your matches / performances. In France the VAT rate must change from the 141st performance. Thus this field allows to easily identify from when the VAT rate should be set differently.

Confirmation after reservation (days) : when using reservations, this field give you the opportunity to have a deadline automatically set by SecuTix, calculated in days after the reservation is created in the system. Note : the reservation will not automatically be cancelled once this date reached.

Confirmation before performance (days) :when using reservations, this field give you the opportunity to have a deadline automatically set by SecuTix, calculated in days before the first match included in the reservation. Note : the reservation will not automatically be cancelled once this date reached.

2) Items

3) Sub-Groupings

4) Custom variables

5) Transport Stops

6) Quotas

7) Basic price

8) Synchronisation

9) Product profiles

10) Payment methods

11) Interface mappings

) Validation

Next Step: setup the other competitions and/or the related Season Tickets