Below you will find some information about refunding and cancelling your events and other products in Secutix.
You can find per vertical all needed processes.
If needed, our support is at your disposal by phone for urgent matters or via the ticket portal : https://customerportal.secutix.com/
For Live Entertainment
1 - Events cancellation
Mass refund with Ingenico Ogone
If you are using Ingenico Ogone as Payment Service Provider, you can do a mass refund in order to recredit cards (for online and remote sales only). This process will recredit clients who bought online or on remote with credit cards. If credit card refund is not possible, the money will be put on the balance credit of payer contact.
How to do it ? Please see this page : Comment annuler une séance et rembourser en masse?
Mass refund with another PSP
If you are using another Payment Service Provider, you can also do a mass refund in order to generate credit notes to your clients. See this page : Comment annuler une séance et rembourser en masse?
Refund modes (case by case)
If you don't want to do a mass-refund, you can also proceed to a refund by file.
- Immediate refund on credit card or on credit note : Remboursement immédiat sur carte de crédit (Ogone)
- Bank transfer : If you only want to do bank transfers, see this page : Mode de paiement : Virement bancaire
2 - Events postponing
If you want to postpone an event, you can easily change the event date. See this page : Comment reporter une date ?
Please note that Print at home tickets won't be with the new date but will be valid at the access control.
3 - Other products cancellation
How to refund other product families (except Events) ? Remboursement immédiat sur carte de crédit (Ogone)
For Sport
1 - Cancellation
Competition mass refund with Ogone/Ingenico
If you are using I Ogone/Ingenico as Payment Service Provider, you can do a mass refund in order to recredit cards (for online and remote sales only). See this page : Remboursement sur carte de crédit
Competition mass refund with another PSP
If you are using another Payment Service Provider, you can also a mass refund in order to generate credit notes to your clients. See this page : Comment annuler une séance et rembourser en masse?
Season ticket refund
If you need to refund season tickets, please see this page : How to handle refund of matches inside Championship Tickets?
2 - Postponing
If you want to postpone an event, you can easily change the event date. See this page : Comment reporter une date ?
Please note that Print at home tickets won't be with the new date but will be valid at the access control.
For Museum
List of sales
An exclusive report is at your disposal to find the list of sales for a specific product and all details about payer contact and payment references. On this report named "List of sales with payment references", you can filter on all product families and payment methods, in order to get the list of files, with contact information and payment details. Please contact SecuTix Service Team in order to request activation of this report.
Refund modes
Several refund modes are available :
- Immediate refund on credit card : Remboursement immédiat sur carte de crédit (Ogone)
- Credit note: Remboursement immédiat sur carte de crédit (Ogone)
- Bank transfer : Mode de paiement : Virement bancaire
Extend product validity
If you want to extend the validity period of dated and non-dated products, please see Comment prolonger la durée de validité d'un produit
