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  1. Table of documents

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  1. Troubleshooting

Table of documents
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Table
Table

This page aims to provide more context and information to the existing document classes (66 as for end of October 2023). A few of them (in red) are still under reviewmight be related to specif integrations/clients or not used anymore.
Standard codes are the recurrent ones as found in CUBE/MOSA or other most used institution templates. Some may not be present.

Document ClassStandard Code
Info and purposeSet/sent from / when
Italian (to be) - REMOVE
Accompanying letterLettreGeneric email for backofficeSet Org>Document to send
or manually sent from File Details
Email di accompagnamento
Account creation emailNouvCptePreprod only (before GDPR) - Email sent when a new account is created in backofficenot to be used in production (pw is visible!)
x Preprod - Conferma creazione account - pre GDPR
Advantage notification emailAdvantEmail sent to notify a contact-type advantage is activeSent from Org>Contact>Advantage targeting
Agevolazioni - Email di notifica vantaggio-contatto
Artist waiting listArtWtLstWaiting list related - Alert email informing about artists' tours
**under review

(implemented for German client/Myticket)
users must be registered through a widget implemented on external website (not on TS)
email are sent manually from Org>Contact > Waiting list
Lista d'attesa - Email notifica disponibilità tour/artista
Authorization confirmationAuthConfDouble opt in verification email (also waiting list related)

Set on TS > POS > Internet paramenter >
Image Modified

Lista d'attesa - Email conferma autorizzazione (doppia verifica)

B2B account creation confirmationActCpte Email confirming of refusing B2B account creation

Set on TS > POS > Internet paramenter >

Image Modified

B2B - Email conferma/rifiuto creazione account 

Bank transfer order recapVirCmde
mainly related to France/UK **under review
Limited to few French customers (ONP)/specific SEPA payment implementation - Email confirming a refund will be processed with a bank transfer
  1. Order refund with banktransfer
  2. Generate a file to to be sent to the bank (agreement type = transfer, meaning → refund )
    Image Added
    → Click on Generate File
  3. Doc is sent when clicking on validate (to be tested)
x UK/Francia - Riepilogo credito/bonifico bancario
Bank withdrawal order recapPrélCmde
mainly related to France/UK **under review
Likely not used anymore | Limited to few French customers (ONP)/specific SEPA payment implementation - Email confirming an order (direct debit) will be paid via bank account
  1. Order refund with banktransfer
  2. Generate a file to to be sent to the bank (agreement type = order,
    meaning → direct debit)
    Image Added
    → Click on Generate File
  3. Sent when clicking on validate (to be tested)
x UK/Francia - Riepilogo debito/prelievo bancario
Basic emailRESTEM1not used / SAM related docnot to be used
x SAM - Email base
Cancellation confirmation emailCanConfEmail sent by front-office for all cancellations (sales, reservations, options)Sent by ticketshops
Ticketshop - Email conferma cancellazione pren./opz.
Code list within emailCodeEmail with a list of single usage codes sent to structure relaysSent from Sales > Generate and distribute codes
Agevolazioni - Email con lista codici monouso
Confirmation emailReqConfOption related - Email confirming or refusing the requestAutomatically sent according to option management
Opzioni - Email di conferma/rifiuto richiesta
Confirmation product waiting listCfmPrdWtWaiting list related - Email confirming subscription to alert emails for given productWhen users subscribe to the waiting list online
Lista d'attesa - Email iscrizione notifica per prodotto
Confirmation waiting listCfmWtLstWaiting list related - Email confirming subscription to alert emails for given event/artistWhen users subscribe to the waiting list online
Lista d'attesa - Email iscrizione notifica per evento/artista
Contact document[NONE]
**under reviewDocumento per contatto
likely not used anymore
Credit note bank transfer recapVirAv
mainly related to France/UK **under review
limited to few French customers (ONP)/specific SEPA payment implementation - Email confirming the credit note has been refunded with bank transfer
  1. Generate a file to to be sent to the bank: agreement type = Account
    Image Added
    → Generate File
  2. Doc is sent when clicking on validate (to be tested)
x UK/Francia - Riepilogo bonifico rimborso nota di credito 
Credit note bank withdrawal recapPrélAv
mainly related to France/UK **under review
limited to few French customers (ONP)/specific SEPA payment implementation - Email confirming a direct debit form bank transfer is performed to put money on credit note
  1. Generate a file to to be sent to the bank: agreement type = Account
    Image Added
    → Generate File
  2. Doc is sent when clicking on validate (to be tested)
x UK/Francia - Riepilogo debito/prelievo per nota di credito
Credit note receiptJusAvoir
Credit note summaryunclear
PDF providing balance info related to the credit note

Manually triggered from Sales > Credit balance
Image Added

Riepilogo nota di credito

E-commerce emailRESTEM3not used / SAM related doc not to be used
x SAM - Template Newsletter E-commerce
Exchange ticketsResaleOKEmail sent to seller, when ticket is sold on resale platform
???

Expired soon optionsAlExpOpOptions related - Email reminder about options' deadlines

Triggered by Org > Follow up options/reservation screen
Image Modified

Opzioni - Email notifica scadenza

File pro forma[NONE]
SImilar
Similar to an invoice(no standard model)
File pro forma
File recapRecapDosGeneric summary of file contents, generated (& possibly sent) for any orderSet Org>Document to send
or manually sent from File Details
Riepilogo File
Follow shipmentFolwShipRelated to old integration with DHL - Email with shipment tracking codelikely no longer working
Email tracciamento /conferma spedizione
Goods voucherCmdBoutMerchandising related - Summary including orders by goods/suppliersGenerated from Org>Goods>Purchase orders

Merchandising - Riepilogo ordine fornitori

Instalment payment failure emailPFInstEmail sent to notify payment failure in multiple installments by Credit Card
x Non-Cert - Email notifica errore pagamento rateale
Sent according to installments management
Instalment payment success emailPSInstEmail sent to notify payment success in multiple installments by Credit Card
x Non-Cert - Email conferma pagamento rateale
Sent according to installments management
Instalment reminder emailRemInstEmail sent to remind installments
x Non-Cert - Email sollecito pagamento rateale
Sent according to installments management
Marketing SMS[NONE]Related to SAM SMS campaigns sent via Orange operatorHow to activate SAM SMS campaigns#Demo
x Francia - Marketing SMSx SAM - Template Newsletter 
Newsletter emailRESTEM2Repository document generated after SAM email campaign
Not to be used / Triggerd by email SAM campaigns
Sent according to option management
Option order confirmationConfOpOption related - Email overview about the request (refused or accepted)
Automatically sent
Sent according to option management
Opzioni - Email esito richiesta di opzione
Option request ack/acknowledgmentAccRecOpOption related - Email confirming the request has been submitted
Automatically sent
Sent according to option management
Opzioni - Email conferma ricezione richiesta
Option request cancellation ack/acknowledgmentSupprOpOption related - Email confirming the cancellation of the request
Automatically sent
Sent according to option management
Opzioni - Email conferma annullo della richiesta di opzione
Option request modification ack/acknowledgmentModifOpOption related - Email confirming the modification of the request has been submitted
Automatically sent
Sent according to option management
Opzioni - Email conferma modifica della richiesta di opzione
Options/bookings reminderOptRemOption related - Email alert regarding deadlines of the reservation (coming from a request)
Automatically sent
Sent according to option management
Opzioni - Email reminder scadenza opzioni
Option setting and refusal recapRecapOpOption related - Summary and details about seats reserved
Automatically sent
Sent according to option management
Opzioni - Riepilogo esito e dettagli opzione prenotata
Order  ack/acknowledgmentAccRécEmail sent acknowledging an order is still in progress / to be paid
**under review
, and confirmation will be sent laterSent by ticketshops when PSP takes a long time to confirm the payment
(also sent by back office when using MOTO payment)
Pagamenti da validare - Conferma ricezione ordine
Order ack/acknowledgment with confirmationAcRecCfEmail sent by the ticketshop in case of reservation of free products only, plus other information related to shipment mode.When users reserve free products online
Ticketshop - Email conferma prenotazione gratuita
Order confirmationConfCmdEmail automatically sent after a sale with digital ticketsSent by ticketshops in case of sale
or sent by box/back office when
digitial
digital shipment is selected
Ticketshop - Email conferma ordine di acquisto
Order invoiceFactCmde

Invoice, generated (& possibly sent) at sale time, for all front-office and back-office sales orders.

Can be used as "courtesy paper" invoice for countries needing electronic invoices

Set Org>Document to send
or manually sent from File Details
x Fattura cortesia - Ordine di acquisto

Order recap (static state)

RecapCmd

Order summary not used by default, but HAS TO BE PRESENT for orders to be createdSet Org>Document to send
or manually sent from File Details
Riepilogo Ordine

ReçuCmd

Order summary in TXT format to print summary on EPSON printersSet Org>Document to send
or manually sent from File Details
Order refusalRefusCmdEmail sent by the ticketshop in case or order refused due to payment problem
Ticketshop - Email ordine rifiutato

Partner[NONE]
related
Related to CH/SBB only
x Svizzera - Riepilogo partner

Password changeChangMdP
 Preprod
Preprod only (before GDPR) - Email sent when changing the user pw from backofficenot to be used in production (pw is visible!)
x Preprod - Cambio password - pre GDPR
Pending account invoiceFactAtt
 Invoice
Invoice regarding pending account status
x Fattura cortesia - Sospeso di cassa

Pending account invoice (final state)[NONE]
 Invoice
Invoice regarding pending account final status
x Fattura cortesia - Sospeso di cassa (stato finale)

Pre-request reminderReqRem
 Option
Option related - Email reminder about pre-requestSent according to option management
Opzioni - Email reminder pre-richiesta
Product waiting listPrdWtLst
 Email
Email sent to notify new availaility for given productUsers must have sbscribed for waiting list
Lista d'attesa - Email notifica disponibilità prodotto
Refund paymentRfPayAckEmail sent to confirm refund on credit card or credit note accountMainly Triggered by MOTO
/TPE refund – **under review
Rimborso auto. - Email conferma rimborso carta/nota
refund;
also, tickets bought on TS and refunded from box office (to be added in Document to send);
also, mass refund after event cancellation (batch)
Refund payment notification emailRfdNotifRelated to mass refund - Email sent to confirm the refund is in progressAutomatic email notification of refund payments
Rimborso auto. - Email notifica presa in caricox UK/Francia - Email registrata
Registered mail[NONE]
mainly related to UK/France **under review
unclear/not used
Request contact connection consentCtcCnsnt F&F related - Email sent to children contacts to confirm the connectionRequest explicit consent to use the Friends & Family feature
F&F - Email richiesta consenso connessione
Request summaryReqSum File recap related to options
Opzioni - Riepilogo file
Sent according to option management
Reseivations reminder[NONE] Email reminder about reservations' deadlines

Triggered by Org > Follow up options/reservation screen
Image Modified

Email promemoria scadenza prenotazioni (follow up)

Reset operator passwordResOPass

 unclear status ** -

Jira
serverSecuTix JIRA Tracking System
serverIddb7e2039-f715-3f84-b1ed-ba058a819c06
keySTX-126987

Reset password operatore

Reset pw email for back office operators

Sent from backoffice both for new operators or to manually send a reset pw (if forgotten)
to be enabled on Elcadmin > Institution parameters

Image Added

Reset  passwordPassRes GDPR compliant password reset email with token

When users click on "forgot pw" on ticketshop and when  operators reset the pw on behalf of them (ORG>Contact)
Image Modified

Must be used in production

Reset Password

Resold ticket notification for cultural contact[NONE]
 Email
Email sent to notify cultural contact about ticket resale
Reselling - Email notifica rivendita per contatto culturalex Francia - Email conferma abbonamento

Season ticket subscription ack/acknowledgmentSouscAbo
 mainly related to France **under review
sub renewal batch **under review
x Svizzera - Riepilogo pagamento con BVR
not longer used / mainly related to France (ONP) to request a season ticket (order to be created manually)
Summary with ISRBVR
 CH only
CH only
Tax Refund SummaryTaxRef
 Recap
US/LATAM only | Recap including information useful to ask refund for donation or membership
US only **under review

To be added at Document to send level or form File details

Jira
serverSecuTix JIRA Tracking System
serverIddb7e2039-f715-3f84-b1ed-ba058a819c06
keySTX-127051

x US - Riepilogo donazione fini fiscali

Ticket ack/acknowledgmentRécBill Distribution related - Email sent to confirmed tickets have been distributedWhen users distribute tickets on B2B ticketshops, or B2C with distribution feature activated
B2B - Conferma ricezione biglietti distribuitiEmail conferma stampa biglietti
Ticket details emailTktDtlSport/UEFA related - Emal sent to confirm tickets have been printed
GEO related **under review

unclear/manually
Ticket printing receipt[NONE]
 UK only? Reciept
Sport/UEFA related - Receipt stating the correct reception of tickets
by the contact (who's supposed to sign it)unclear/manually
x UK - Ricevuta biglietti stampati
Ticket put on resale notificationResaleOnEmail sent to confirm tickets have been put on resale
Reselling - Email conferma biglietto rimesso in vendita

Ticket removed from resale notificationResalOff
 Email
Email sent to confirm tickets have been removed from resale
Reselling - Email conferma biglietto rimosso dalla vendita

Waiting list optionsListAtOp
 Option
Option related - Email sent to notify the request has been put on hold/waiting listSent according to option management
Opzioni - Richiesta messa in lista d'attesa

keywords: what is sent when ?

...

special thanks to OP @lbu and @cpf for crosschecks

Troubleshooting
Anchor
Trouble
Trouble

Documents may not be sent for several reasons. Please double-check the following points:

...

  •    (ONLINE) Organization > Initialization > Sales Channels > POS > General > Internet parameters: set the ticketshop full domain + "/account" in the fields below:

        


keywords: what is sent when ?