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- Updated SecuTix Kit
Be sure that an updated version of the SecuTix kit is intalled (Matterhorn V3 or more recent): How to install the SecuTix kit (Firefox and Device Manager) - Launch icon
Inside the startup menu, check that you have the right SecuTix version - Physical desk
Open your physical desk (organism context, initialization, Physical Desks) - Device Manager
Enable the following checkbox - Save
Save the changes and close the window - Restart SecuTix
Close the browser and open it again - IMPORTANT: Rights to contact the Device Manager from the browser (will appear only one time)
A popup will appear asking you to allow the communication between the browser and the Device Manager. Please check the checkbox and press "run".
Finally, you will need to wait a little bit (few minutes maximum the first time) in order for the Device Manager to be ready and for the printer icon to be white again:
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It's possible that your antivirus/firewall (like Sophos) is blocking the communication between the browser and the Device Manager. In case you face a problem, please contact our support team. The following processes must be able to access internet and localhost/127.0.0.1: FireFoxPortableESR\firefox.exe, CommonFiles\java\bin\javaw.exe, CommonFiles\java\bin\javaws.exe, CommonFiles\java\bin\jp2launcher.exe |
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In case you face a problem, please contact our support team. |
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