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- Refund to the original credit card, if you are using Ingenico Ogone as Payment Service Provider, via a mass-refund process that applies to online and MOTO sales only. If credit card refund is not possible, the money will be put on the balance credit of payer contact.
- Refund to the customer's credit account the money so that he they can re-use it for future events
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- Immediate refund on credit card (Ogone) : Remboursement immédiat sur carte de crédit Real-time credit card refunds (Ogone)
- Refund on the credit account of the contact, by choosing "Credit note" payment method
- Bank transfer : If you only want to do bank transfers, see this page : Mode de paiement : Virement bancaireHow to process refunds by bank transfer?
2 - Events postponing
If you want to postpone an event, you can easily change the event date. See this page: Comment reporter une date ? How to reschedule a performance or match?
Please note that Print at home tickets won't be with the new date but will be valid at the access control.
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- Refund to the original credit card, if you are using Ingenico Ogone as Payment Service Provider, via a mass-refund process that applies to online and MOTO sales only. If credit card refund is not possible, the money will be put on the balance credit of payer contact.
- Refund to the customer's credit account the money so that he they can re-use it for future events
...
- Immediate refund on credit card (Ogone) : Real-time credit card refunds (Ogone)
- Refund on the credit account of the contact, by choosing "Credit note" payment method
- Bank transfer : If you only want to do bank transfers, see this page : Mode de paiement : Virement bancaireHow to process refunds by bank transfer?
2 - Postponing
If you want to postpone an event, you can easily change the event date. See this page: Comment reporter une date How to reschedule a performance or match?
Please note that Print at home tickets won't be with the new date but will be valid at the access control.
...
- Immediate refund on credit card: Real-time credit card refunds (Ogone)
- Credit note: in this case, just select a Credit Note payment method
- Bank transfer: Mode de paiement : Virement bancaireHow to process refunds by bank transfer?
Extend product validity
If you want to extend the validity period of dated and non-dated products, please see Comment prolonger la durée de validité d'un produitHow to extend product validity?