Feature patch - Released in production the 15.10.2020  

New features

Online sales

  • You can offer a new type of promotions: the internet user can get free shipment fees, either by entering a single-usage code or a partner code, or automatically based on a contact indicator (e.g. members) Read more
  • On their internet account, your customers can change autonomously the participants and the date and time for their visit and timeslot passes when their plans change. Read more
  • In the My Tickets page, you can now force main applicant/purchaser to be the ticket holder for exactly one ticket per match, taking into account the order history (including packages and advantages).

Promoter features

  • Promoter self-service model: you can now create a single box office sales channel for all the promoters using your ticketing system, each promoter operator is now restricted to see only his own products. Read more

Onsite sales

  • The mobile operator will now support several additional payment methods including cash payment, voucher and external payment method types.

Back-office

  • Setup a dynamic pricing strategy (congestion model) to optimize the revenue generated by your institution and reduce the congestion highly demanded timeslots. Read more
  • A new document flag allows you to display the name and VAT number of the producer or provider of the products (or price components if you are using price breakdown) mentioned in the document. Read more
  • The Siret number will be now part of the duplicate detection algorithm for structure (French specific).
  • If you are sending postal mails to your customers, you are probably receiving some of those back to you because the customers does not leave at the specified postal address (NPAI in France). You can mark such contacts with a specific contact criteria to identify them. Thanks to this new feature, when a contact will update his postal address, the contact criteria will be automatically reset. Read more
  • SAM Campaigns, targets and email templates can now be archived in bulk.
  • Mirror link in SAM test emails are now working properly.
  • Feature deprecation: the old, applet-based seat map editor is now fully deactivated.
  • German customers can now also use the numeric keypad to enter prices in the screen allowing to define the default value of price components and in the exchange rate screen.

Bug fixes

  • [STX-103255] SecuTix fails to capture successful transactions from Ingenico NPS
  • [STX-103845] A technical error happens when trying to edit visit pass


  • [STX-103576] An hardcoded image is visible in exported PDF group tickets
  • [STX-103758] Missing translation on the seat map filters
  • [STX-101402] The EFSTA interface activation blocks the sales
  • [STX-101663] An error happens when cancelling a ticket via Skidata interface
  • [STX-102585] Dispatch refunded payment: a technical error happens when a cash desk is closed via accounting closure 
  • [STX-102838] It should not be possible to add a private product on a hospitality room with frozen seats
  • [STX-102868] A message is wrongly displayed after selecting seats which do not respect the social distancing
  • [STX-102982] In the seat map editor, the mouse cursor cannot change back to arrow after pressing ctrl
  • [STX-102983] Transfer of season ticket holders batch does not behave properly for reservations
  • [STX-103003] The detection of BOCA printer "Legacy" configurations needs to be improved
  • [STX-103007] Order confirmation email templates have different information depending on the language
  • [STX-103010] Subscriptions menu in ticket shop erroneously shows canceled season tickets
  • [STX-103031] Slow seat selection happens when modifying logical configuration
  • [STX-103033] Physical configuration: the display of the seat map after saving needs to be improved
  • [STX-103045] New seat map editor: rows are wrongly displayed in seat block creator
  • [STX-103129] New seat map editor: seat details tooltip is not hidden when hovering another seat or starting dragging
  • [STX-103148] Global limits are in some cases not working properly
  • [STX-103153] When changing shipment mode in not printed tickets, ticket support does not change accordingly
  • [STX-103167] When flipping a seat map, the numbers are mirrored
  • [STX-103199] It is not possible to deactivate PESEL for Poland in ticket shop distribution page
  • [STX-103256] Onsite support screen does not load for certain contacts
  • [STX-103380] Contact criterions are not displayed correctly in the ticket shop when using the Equilibrium theme
  • [STX-103424] It is not possible to open the waiting account history
  • [STX-103434] Seat map editor: the popup asking to compute vicinity data is always shown even when this has already been computed before
  • [STX-103455] Wrong numbers are displayed in the web reporting dashboard (TED)
  • [STX-103496] A wrong error message is displayed when creating a new activity
  • [STX-103504] In the ticket shop, the paid amount is incorrect when forcing the use of the credit note
  • [STX-103520] Contingents that are deactivated are still displayed in the contingent dropdown list
  • [STX-103524] Barcodes in some cases do not correctly show in the order confirmation
  • [STX-103528] Container identifier is not exported correctly via inter-institution interface for reprinted tickets
  • [STX-103529] Questionnaire questions are displayed wrongly in the immediate print screen of ticket distribution portal
  • [STX-103530] Anti fraud form is not containing the fields "document type" and "ID" from contact profile
  • [STX-103548] Pop-ups are not working properly on iPads
  • [STX-103589] Mobile logos are wrongly displayed in the ticket shop
  • [STX-103591] In the ticket shop, the stage view is not displayed due to the fact that the uploaded picture file name contains white spaces
  • [STX-103592] Structure member management is not visible in ticket shop B2B channels
  • [STX-103594] It is not possible to buy a service with membership rates
  • [STX-103603] Some hospitality bundles do not show the availability and the room filter in the box office
  • [STX-103608] The web page is broken when trying to print a ticket before filling the relative questionnaire
  • [STX-103609] Dropdown that allows to choose the date for questions is wrongly displayed in the ticket distribution screens
  • [STX-103689] It is not possible to send a SAM campaign when the target volume is zero
  • [STX-103727] An error happens when reintegrating FNAC files
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