Introduction

It is important that the data to be imported are cleaned before import to assure high quality so that it can be used efficiently by the marketing tools.

sales can be imported by a service executed by SecuTix.

The customer give the sales in a file that respect the SecuTix format

In special cases sales data can be imported from a non SecuTix formatted source.  A special project will be set up for this.

Services provided

For the sales the followings services are provided

• Sales as a contact criteria
• Memberships
• Season ticket
• Simgle entries
• Pass visit
• Performance

Prerequisites

File formats

Procedure and planning

Process view from the customer

1. The customer lears about he file format and possibilities
2. The customer clean the data
3. No later than two weeks before milestone J, the customer gives the data in the SecuTix format to the project leader 
4. No later than one week before milestone, the data are imported into pre production environment (pre condition: The copy of data Institution and basic configuration) from prod – to preprod is done before.
5. The customer validate the data import in pre-production
6. Optionally, to import recent data, the customer has the possibility to give a second full data extraction at J-1 in the same format than the first data extraction.
7. at J the data are imported in prod

Complete process

1. At the internal project kick-off, the project leader announces which data will be migrate (Individuals contact, structures, selling history as indicators)
2. The team leader transmit the documents (in service catalog) to the customer
3. The customer gives the data in the SecuTix format to the project leader 
4. No later than two weeks before milestone J, the project leader creates a kayako data import with the data
5. If the customer is not able to give the data in the SecuTix format, The customer delivers his format and a special price is communicated to the customer
6. VN verify the data and submit to ADI the data transformation foreseen during an import kick-off organized between VN and ADI. ADI validates the foreseen transformations.
7. VN transforms the data by scripts or excel formulas. There is no individual modification. Every modification is reproducible with the scripts or excel formulas. Only entire columns are modify. No individual modification is done on a line
8. VN imports the data in a development environment to validate the import process. VN correct the scripts and formulas to solve the imports problems.
9. The quality gate in VN verify the log file and the protocol used (scripts and excel formulas applied to transform the data) Actions are taken in VN if corrections are necessary
10. No later than one week before milestone, VN give back the data correctly formatted to ADI. VN delivers also the Log file and the protocol used with the scripts and excel formulas applied to transform the data)
11. The data are imported into pre production environment (pre condition: The copy of data Institution and basic configuration) from prod – to preprod is done before.
12. The customer validate the data import in pre-production
13. Optionally, to import recent data, the customer has the possibility to give a second full data extraction at J-1 in the same format than the first data extraction. VN execute the same scripts on the data.
14. ADI imports the data in production
15. ADI gives to VN the list of non-imported data as a log file
16. VN update the kayako with the list of non-imported data (Log file), set the kayako to “final validation” and set the owner to the project leader
17. The project leader validates the import, transmits to the customer and set the kayako to “solved”.

Prepare your data to be imported

To prepare a contact data import please folow the instructions on these pages: :