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Feature patch - Released in production the week 22-26.06.2020  UPCOMING

New features

Online sales

  • Customization of internet point of sales can be done at larger scales: labels customization can now be imported and exported in bulk

Promoter features

  • Promoter self service improvements, to ensure privacy-compliant on-site operation and limit control on product presentation: Learn more
    • Promoter operators may only access to the contacts having bought a product they are responsible of for operations on the day of the event.
    • Promoter operators don't have the right to assign an artist to their products. Artist assignment is always performed by the organisation.
    • Promoter operators don't have the right to upload pictures for their products and performances. Product pictures (not to be confused with ticket logos) are always managed by the organisation.
  • In the promoter dashboard, producers/promoters are now able to view all their products before the sales start and tour producers have access. Learn more and get to know TED

Back-office

  • Documents can display price component information in the product section and VAT detail section
  • Accurate order summaries can be created when processing mass-refund of matches in championship season tickets
  • The validity verification of transport stops function supports now the new transports stops data structure. 

Bug fixes

  • The complete list of bug fixes will be published the day before the release.


  • [STX-99598] Some labels are not translated in french
  • [STX-99674] The delivery time for shipment has a wrong translation in the dedicated configuration screen
  • [STX-99852] The filter on file detail screen does not work
  • [STX-99971] In product profile, the sales end time should not be generated automatically if there is no sales end
  • [STX-100003] Message template creation is not possible due to an error
  • [STX-100206] In the planned quota screens, contingents are not sorted
  • [STX-96435] A payment is reflected in the wrong file due to a TPE error
  • [STX-97639] Printing receipts fails for sales when resuming reservations, but is working for direct sales
  • [STX-98054] In the group sales file summary, the value of requested tickets is incorrect
  • [STX-98608] The cultural contact is printed on the ticket instead of the beneficiary contact
  • [STX-98791] Printer feedback interface speed is too slow
  • [STX-99015] Payment terminal is unable to process multiple payments with two credit cards
  • [STX-99098] Following a technical issue, a double refund can happen
  • [STX-99340] The email that informs customers of an installment payed successfully is not sent
  • [STX-99478] In some cases, the seating screen stops working
  • [STX-99586] In the lottery, the rank computation of an application is not correct
  • [STX-99671] In the access control, the capacity monitoring functionality is disabled
  • [STX-99678] The refund batch for credit card payment fails for partially refunded files
  • [STX-99686] In the ticket shop, the limitations configured for an advantage in member tariffs are not respected
  • [STX-99689] Some cards printed with an Evolis printer do not display the file number
  • [STX-99717] A technical error happens when refunding payments via batch
  • [STX-99757] The action to put tickets to resale fails with the message "No tickets included in the selection"
  • [STX-99859] A layout issue happens for mobile devices when showing product information in ticket shop reservation page
  • [STX-99877] It is not possible to select seats when a non standard graphical object is drawn close to it
  • [STX-99927] On the seat map, the rotation tool use is unclear and the current rotation value is not displayed when using it
  • [STX-99934] In the ticket shop, the available date range information for visit pass includes suspended timeslots
  • [STX-99969] Batch of duplicates detection does not detect contacts with the same email if it is in lower case for one contact and in uppercase for the other
  • [STX-99974] It is not possible to pay an installment by credit note
  • [STX-99984] It is not possible to print a championship season-ticket with a co-subscriber without displaying the full ticket list
  • [STX-100020] Avoid technical error message when the invoice range is not configured correctly
  • [STX-100030] Resuming a suspended option file triggers an error when locking seats
  • [STX-100043] 3D seat map is not displayed when buying packages via cross-sell in the ticket shop
  • [STX-100103] The country is missing in the post address normalization
  • [STX-100124] When a public and a relay contact have the same email address, the search using the email address returns only one contact
  • [STX-100171] In the "edit configuration" screen, the selection of seats is very slow
  • [STX-100153] It is not possible to upload attachments to a file
  • [STX-100154] Public description for rates of season ticket holders is not displayed in the ticket shop
  • [STX-100159] If there is any error during the payment creation for a ticket resale, a payment stays in the "in progress" state
  • [STX-100174] In the box office, the multiple payment popup is empty
  • [STX-100177] The arbitration of files does not support different currencies, a clear message should be displayed in this case
  • [STX-100190] An error happens when displaying an email from the mailing list
  • [STX-100208] Remarks in file are not shown correctly in the reports
  • [STX-100213] The cross-selling products are not correctly displayed in the ticket shop
  • [STX-100231] Selecting the rate directly in the seat map using drag&drop does not work, and if we select first the rate, then it is not displayed in the info box
  • [STX-100234] Row labels do not move to new position when modifying seats of copied block
  • [STX-100245] In the seat map screens, the font style configured is not applied
  • [STX-100251] The function "Download electronic tickets" throws an unexpected technical error
  • [STX-100254] Rectangle selection being moved on seat map editor
  • [STX-100256] The button 'cancel' in block creator doesn't work properly
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