Context
UPCOMING Friends and family feature set is being extended to support transfering tickets after a purchase has been done. Your customers will have the possibility to assign/transfer tickets to their friends and family from their online account.
Solution
Your customers can purchase several tickets online and instead of printing them all giving them to their friends later, they can now simply from the file summary screen transfer the tickets digitally to their friends & family. Enabling this feature will simplify the life of your customers while giving you an opportunity to capture actionnable contact data about the final ticket holders as they will now be real contacts in your database.
Friends & family rules
Just like the friends and family assignation during the sales process the system will always checks if the selected contacts have the right to get access to ticket that is transfered. For example, for you to transfer a ticket paid at a price only available to season ticket holders means that the destination contact will need to have the right to access the seasont ticket holder tariff too. You can find all the rules around the friends & family feature here
Getting started
Go to organisation context >> Initialisation >> sales channels >> select an internet B2C sales channel >> Point of sales >> Tab internet parameters >> check the option Allow ticket transfer to friends/family.
Examples
OPTIONAL - Show some example use in actual customer use cases, or other relevant information.
