Context
UPCOMING COVID HELP The tools for mass-cancellation expand to more product families: in the past, you could already cancel in bulk performances and matches. We are now introducing a similar process for open passes, visit passes and services, so that you can process easily cancellations in bulk.
Solution
A new function inside the mass-cancellation batch allows the mass-cancellation of product families other than events and competitions. Similarly to the existing function, the batch will process cancellations for products that are matching the criteria by creating refund orders (possibly including refund fees depending on the setup) and creating "Refund requested" payments. You then need to run the "Dispatch refund" function in order to decide what to do with the requested refund (either refund to the original credit card used, or put the money on the credit note of the customer).
Getting started
In Organization > Tools > Batch, you can create a new batch of type "Mass-cancellation and refunds" if you don't have on e created already. In case you don't find the batch in the list, get in touch with our support team that can activate it for you.
Once the batch created, you can create a schedule for the new function "Mass-cancellation for other product families". In the schedule, you can configure various parameter to indicate what you want to cancel:
- Batch size, to limit the number of files that will be cancelled (useful to test your parameters on a small sample)
- Organization, season, product family and products you want to cancel
- Date range, for visit passes, to restrict the cancellation to timeslots with a start date within a given period (from the first date included until the second date included)
- Tariffs and contingents to cancel - if left empty, all will be cancelled
- Point of sales on which the cancellation will be made. Note that the batch will the same emails that are setup for the sales channel you select (according to the "Document to send" setup
- Contact numbers (comma-separated) that should be excluded from the refund
- File numbers (comma-separated) that should be included inside the refund
- Choose the refund type and reason
After launching the batch, the system will search for orders to cancel and cancel them one-by-one. As for the existing batch:
- Charges (per ticket) will be refunded automatically
- Other fees (shipment fees, overheads at file level) are not refunded
- Refund overheads corresponding to the selected refund sales channel, refund type and reason will be applied.
- Refund payments will be done with the special payment method "Refund requested" (except for not-settled files paid by pending account: those files will be refunded to the pending account directly)
After the batch is run, you need to run the "Dispatch refund" function in order to effectively process refunds to credit cards or customer credit account.
More information on mass-cancellation in general are provided in a dedicated page.
