How do we refund in bulk, without the fees ?
There is 3 types of fees in SecuTix :
- Charges (simple fee per ticket) : those fees are automatically refunded through the mass refund batch. It's not possible to avoid it.
- Shipment fees : those fees are eventually refunded by the batch. You can add a parameter on the 1st batch.
- Overhead fees (payment fee, sales fee) : those fees are never refunded by the batch.
How can we exclude cancellation insurance ?
Cancellation insurance is not refunded by the batch. Only the seats and the charges are refunded.
How do we refund customers who have purchased using both a credit card payment AND a promotional code voucher ?
If the file is partially paid by credit card, the card can't be charged, so after running batch, the money is put in credit note.
How do we refund customers who have purchased via invoice and settled the outstanding amount via credit card payment ?
If the file is first closed by another payment method than credit card (eg. waiting account, credit balance...), it is not possible to refund on the credit card. So the batch will put the money on the credit note. Or you can refund manually by any refund methods.
How do we refund customers who have purchased via bank debit or bank transfer ?
The only way to re-credit a credit card is for people who bought online or on remote via Ogone and who paid directly with credit card. If files don't match those requirements, then money can be put on credit note.
All other payment methods are not concerned by mass refund. So these customers must be refunded manually (by credit note in SecuTix ; by bank transfer in accounting tool ; by bank transfer in Slimpay...)
How do we part refund, in bulk, Memberships?
The batch to refund in bulk is only available for performances and matches. For all other products, you have to refund files manually.
