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Feature patch - Released in production the week 13-17.04.2020  UPCOMING

New features

Online Sales

  • Automatic redirection based on access rights: Internet users can be redirected automatically to a different internet point of sales if they attempt to access an unauthorised sales channel
  • In Google Analytics e-Commerce tracking, you can now choose to have reservations included in the turnover amounts
  • Season ticket cards can now be printed online as a print@home or mobile ticket

Promoter Features

  • Promoter web reporting improvements Read more:
    • For product families other than events and visits, a new filter by product type can be activated for the list of product
  • In the back-office, promoter operators can generate reports from the domain "Configuration" to assist them in their catalogue configuration tasks

Onsite sales

  • Free tickets can be sold and printed on Ticket Vending Machines and with Mobile Operators

Reporting

  • In the back-office, the queries module in the Institution context now support in addition the documented reporting domains.

Back-office

  • In the season ticket renewal batch, a new parameter allows operator to put all new reservations in the same file even for different products when executing season ticket renewal batch
  • The setup of payment methods for internet sales contains a new way to specify supported card brands and their logo
  • Organization timezone is now taken into account in more places:
    • In sales screen inside the sales screen in the box-office
  • Feature rollout: legacy visit are not supported anymore and new visit products cannot be configured anymore. You can use visit passes instead.
  • Sequential numbers (per timeslot) can be printed on tickets are now available also for visit passes (for tax-regulation purposes in some countries)

Open Platform

  • TIXnGO native integration with SecuTix improvements:
    • Automatic deletion on the phone after cancelling or reprinting a ticket from SecuTix
    • Export of ticket price including charges to TIXnGO
    • Feedback interface to SecuTix to retrieve details of ticket status and history for operational purposes
  • Datamart improvements:
    • Ticket-Shipment domain now contains resale information
    • New domain on file-shipments (files and all their shipments)
  • Skidata Handshake access control interface: failed ticket checks can now be retrieved from Skidata Handshake
  • NOVA Wrapper: NVF-266, NVF-274, NVF-275

Bug fixes

  • [STX-97499] List of clients filter in the agent portal only shows the clients that are listed in that page


  • [STX-96646] Successful payment done with AMEX credit card via TPE are not correctly handled by SecuTix
  • [STX-97485] External sales interface is failing with a technical error due to configuration mismatch
  • [STX-97660] Delta in quota of non-numbered areas between SecuTix and Kulturplanner
  • [STX-97745] A translation in German is wrong in the ticket shop landing page

  • [STX-98055] Some information is not returned correctly by the catalog interfaces in case of missing tariff

  • [STX-98062] In the seat map screen, when the performance title is too long, "1 performances ?" instead of the performance title is shown

  • [STX-98111] In the clusters screen, it is not possible to do a multiple selection of products

  • [STX-98156] In the ticket shop, when entering an address, the canton field is not automatically set

  • [STX-93454] The card number printed on an RFID card is different than the value found in SecuTix

  • [STX-95176] Payments requiring signature are blocking the box office

  • [STX-96435] A payment is reflected in the wrong file due to a TPE error

  • [STX-96477] Some payments succeed on the payment terminal but are considered as failed by SecuTix

  • [STX-96894] In some cases planned interface executions do not run

  • [STX-97065] In the accounting export for bank withdrawal, the cancellation of bank withdrawals is not correctly handled

  • [STX-97096] Zuora interface does not count online items correctly

  • [STX-97131] Some SAM executions last more than the frequency set

  • [STX-97165] Payments with different credit cards are failing on the last installment payment

  • [STX-97210] In the producer space, the button to generate reports does not appear when products are selected

  • [STX-97360] It is not possible to see pending files on the waiting account screen

  • [STX-97383] A cancellation of credit card payment by payment terminal fails in some cases due to a server error

  • [STX-97548] It is not possible to search for lottery applications in a package

  • [STX-97580] Some matches are on sale in the ticket shop even when their date is in the past

  • [STX-97639] Printing receipts fails for sales when resuming reservations, but is working for direct sales

  • [STX-97653] In some specific files, there is a wrong ticket support linked to a shipment mode

  • [STX-97663] In the ticket shop, it is not possible to subscribe to the waiting list for different seat categories

  • [STX-97666] Back office Bottomline payments have incorrect first installment date

  • [STX-97713] Wrong message displayed to the customer when he tries to cancel a ticket resale already sold

  • [STX-97725] A technical error happens when filtering the tickets research menu

  • [STX-97736] Some box office operators encounter technical errors and slowness when printing

  • [STX-97761] In the ticket shop, the customer cannot buy tickets due to availability issues

  • [STX-97767] Many payments need to be processed manually when using split payment

  • [STX-97778] Some files are marked as partially settled but were already fully paid

  • [STX-97781] In the ticket shop landing page, timeslot passes configured in a section are not shown

  • [STX-97795] In some configurations, global limits on sales are not respected and it is possible to buy an extra seat

  • [STX-97812] Planned executions of contact import do not start if they are planned when another batch is running

  • [STX-97822] The parameter "group cancellation block sales" in re-integration batch cannot be used due to an error

  • [STX-97834] The external printing interface cannot export big numbers of tickets

  • [STX-97909] Refunds via NOVA interface are not possible due to a timeout

  • [STX-97911] Mexican clients cannot complete purchases because of phone number format issues

  • [STX-97913] It is not possible to print documents in PDF Format from the box office

  • [STX-97914] The ticket shop message displayed when the overall limit of seats in a season ticket is reached shows a wrong number

  • [STX-97915] Shipment fee per ticket is not correctly applied for free tickets

  • [STX-97919] The product Internal name is displayed in the "ticket put on resale notification" document instead of the external one

  • [STX-97921] Tickets are not set to "controlled" when using automated access control features

  • [STX-97965] It is possible to set an option for an unauthorised tariff on the activity profile

  • [STX-98016] A technical error happens when loading an RFID ticket to SwissPass

  • [STX-98037] A seat cannot be unlock using the "unlock seat" action in the seat map

  • [STX-98054] In the group sales file summary, the value of requested tickets is incorrect

  • [STX-98058] Duplication of rate grid during the season duplication is too slow

  • [STX-98064] Phone number and fax number are not correctly displayed

  • [STX-98106] A timeout occurs during the generation of the SEPA files

  • [STX-98107] Rate tables are not displayed in drop-down of interface mapping

  • [STX-98112] Available gauge display incorrect values

  • [STX-98154] The resale process does not always update correctly the file status

  • [STX-98172] Date variables in ticket template editor are not working correctly

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