Feature description
Until now, refunding an order paid for by credit card was a two stage process:
- A refund order is created. This order can be created by a box office operator or via batch process (for example, event cancellation or partial refund)
- Execution of a batch process refunding the amounts to the cards used during the sale
Two stage refunds are still available via batch process bulk refunds. However, we've simplified the box office refund process:
- If the original credit card payment was made via our provider Ogone, the card refund is instantaneous.
- If the payment was made via another payment provider or the credit card refund failed, the amount is refunded direct to the credit account.
How to use this new feature?
- Set-up the MOTO payment service provider in the sales channel that will proceed to the refund (in institution context) as illustrated below:
- Create the refund order and select the payment method "Refund requested" (new name for "Refund in progress").
Restrictions
- This new feature is only available for refund orders, not for exchange orders where the total amount would be negative (amount for refund to the purchaser).
- This new feature does not affect ticket resales on the exchange market (reseller refund).
- The immediate refund is only possible if the sales order has been created on the Internet or on a phone platform. As a result, a contact who bought tickets at the box office and paid his order with a credit card on a payment terminal will be refunded on his credit account (and not on his credit card).
