Feature description
Until now, refunding an order paid for by credit card was a two stage process:
- A refund order is created. This order can be created by a box office operator or via batch process (for example, event cancellation or partial refund)
- Execution of a batch process refunding the amounts to the cards used during the sale
Two stage refunds are still available via batch process bulk refunds. However, we've simplified the box office refund process:
- If the original credit card payment was made via our provider Ogone, the card refund is instantaneous.
- If the payment was made via another payment provider or the credit card refund failed, the amount is refunded direct to the credit account.
Remarks
- This new feature is only available for refund orders, not for exchange orders where the total amount would be negative (amount for refund to the purchaser).
- This new feature does not affect ticket resales on the exchange market (reseller refund).
