Prerequisite: Next season created. Season tickets saled in a previous season.
Aim: Renew previous season tickets in the back office.
Step 1: use the renewal batch
Use the renewal batch in the “Tools” screen then if this module is not available please contact support who will make it available.
Next step: Perform mapping between seasons (original/passed and target/new)
→ Program the interface by adding it to the list. Choose “Season tickets renewal”
→ Carry out batch programming. In the majority of cases, renewal is done once a year during the season. Leave the launch on "manual". The size of the batch depends on the number of subscriptions to process. Do not increase it too much so as not to miss some season tickets and allow time for the batch to execute.
- Choose the channel and point of sale that will process the batch. In general, the back office.
- At the time of renewal, it is absolutely necessary to put the two sending methods on the right, otherwise the reference sending method is not created in the reservations (and payment by import of .camt file for Switzerland with the BVR QR does not work !)
- If both "Support shipment modes" and "Fallback shipment mode" are empty, the new order will always be in a Reservation state with no Reference shipment.
- You can choose a backup shipping method if the previous ones do not work.
Warning: This can be very restrictive in a specific case and prevent the BVR payment batch (for Switzerland only). Then, you will have to process the files one by one...
Tip and tricks
- Test with the simulation mode and one single file number to see if any errors occur (if necessary correct the batch).
- If there are no errors, we recommend testing with a limit quantity of file. Then check in "list of files" to see if the renewals correspond to your expectations.Next renew the rest of files.
Indication → season ticket renewed appears on the ticketshop profil to anable online payment
- When subscription renewal is carried out, customers are not warned but client can find his file in his personal space and pay.
- You can decide to hide this renewal on the personal space or show it to it.
- When you are ready, redisplay the file in personal space, inform them that the renewal has been carried out and that they can proceed to payment. Then communicate with the SECUTIX Audience Management (marketing tool)
Case of renewal with mass creation of documents for files AND validation of deferred payments
- If you want to mass create documents for renewed subscriptions, go to the folder list.
- For instance sort by product family, organization, season and product then create in mass a file summary to print and send by mail to the client.
- For Switzerland you can create a file with Swiss QR invoice in order to print the documents at the box office and send them by post. The next step is to use an interface for importing the .camt file (payments file from the bank)
Last step for clients who manage renewals at the back office → Mass printing tickets
Mass printing allows you to print orders in batches. Orders to print can be filtered using several criteria. Mass printing of tickets is carried out from the Organization > Sales Management > Mass printing > Orders context.