Prerequisite: Have season tickets configured in a previous season. Having created your new season.
Aim: Renew season tickets from last season
Step 1: use the renewal batch
Use the renewal batch in the “Tools” screen. If this is not available, please contact support who will make it available. Next step: Perform mapping between seasons (original and target)
Program the interface by adding it to the list. Choose “Season tickets renewal”
Carry out batch programming. In the majority of cases, renewal is done once a year during the season. Leave the launch on "manual". The size of the batch depends on the number of subscriptions to process. Do not increase it too much so as not to miss some season tickets and allow time for the batch to execute.
- Choose the channel and point of sale that will process the batch. In general, the box office.
- At the time of renewal, it is absolutely necessary to put the two sending methods on the right, otherwise the reference sending method is not created in the reservations, and payment by import of camt.054 (BVR QR for Switzerland ) does not work !
- You can choose a backup shipping method if the previous ones do not work.
- If both "Support shipment modes" and "Fallback shipment mode" are empty, the new order will always be in a Reservation state with no Reference shipment.
Warning: This can be very restrictive in a specific case and prevent the BVR payment batch (for Switzerland only). Then, you will have to process the files one by one...
- As a precaution, use simulation mode and a single file number to see if any errors occur (check runs to correct the batch).
- If there are no errors, we recommend testing with a small amount of folders. Consult them in "list of files" to see if the renewals correspond to your expectations.
→ Renewal of season ticket appears on the ticketshop profil
- When subscription renewal is carried out, customers are not notified. He can find his file in his personal space and pay.
- You can decide to hide this renewal / file on the file or show it to it.
- When you are ready, redisplay the file in their space, inform them that the renewal has been carried out and that they can proceed to payment. Communicate with the SAM manager or by creating a document sent by email from the list of files.
Case of renewal with mass creation of documents for files AND validation of deferred payments
- If you want to mass create documents for renewed subscriptions, go to the folder list.
- For example: Create a folder summary for all folders containing subscriptions. Sort by season and product.
- For Swiss, you can create a document with BVR QR in order to print the documents at the counter and send them by post. The next step is to use an interface for importing the .camt file (payments file from the bank)
Last step → Mass printing tickets
Mass printing allows you to print orders in batches. Orders to print can be filtered using several criteria. Mass printing of tickets is carried out from the Organization > Sales Management > Mass printing > Orders context.