You can request a new user by raising an assistance case via the customer self-service portal.
The new user will receive an email with a link to generate a password for their S-PAY account. This link expires after 24 hours. If the link expires, you need to send a password reset email.
If a user should no longer have access to your account, for example because they left your company, you need to deactivate the user. Due to auditing reasons, you can only deactivate a user, not delete them.
You can request to deactivate a user by raising an assistance case via the customer self-service portal.
Due to auditing reasons, you can only deactivate a user, not delete them.
You can request to deactivate a userby raising an assistance case via the customer self-service portal.
You can request a new user by raising an assistance case via the customer self-service portal.
You will receive an email with a link to generate a password for your S-PAY account.
You can control a user's permissions by assigningroles. A user can have one or more roles, depending on which tasks they need to perform.
You can request to add or remove a user role by raising an assistance case via the customer self-service portal.
Below are all the possible roles a user can have in S-PAY.
Role
Enabled by default
Permissions
Merchant allowed own password reset
The user can reset their own password. If you disable this role, the admin user needs to personally perform password resets for this user.
View payments250px
The user canlook up payments, and access the payment search pages.
Merchant manage payments
The user canrefundpayments. This role must be combined with theView Paymentsrole.
Merchant dispute management
The user canmanage payment disputes(including chargebacks and RFIs) and upload defense documents.
Merchant report role
The user can download, generate, and subscribe to all reports.
Generate reports
The user can download and generate all reports.
Download reports
The user can download all reports.
Merchant POS Terminal View role
The user can view terminals and stores.
Merchant user management
The user cancreate users, change user permissions, and give out all roles that they themselves have.
ThePayments sectioncontains a list of all your payments. You can filter by criteria such as status or payment method, and view detailed information about individual payments.
