Context

If you are offering onsite ticket collection, using the "hand to contact postponed" shipment mode, you may have experienced difficulties during peak times at the pickup location to handover the tickets.

This new feature will allow you to better organize the delivery of tickets, by allowing your customers to choose a time-slot, within the opening hours daily range, to pick up their tickets.

How to get started

Go to Organization context >> Shipment Mode >> Select and Open a "hand to contact postponed" existing shipment mode.

In the parameter tab, within the "Collection date/time" panel, define the opening hours daily range and click "Save".

• When Required is set to “yes”, collection date/time field is mandatory in the ticketshop.
• When Required is set to “yes”, collection date/time field is optional in the ticketshop.

Pick-up date selection on Ticketshop

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Pick-up date selection in the back-office

In the Sales context, select a file >> Details >> Shipments >> Edit Shipment

If the selected shipment mode is the “hand to contact postponed”, the Collection date/time field will be accessible in the Edit Shipment form.