TicketBAI (digital signature of orders according to Spanish Basque Country regulation)

NEW V3.15 A new law requiring the digital signature of orders in the Spanish Basque countries will take effect on the 01.01.2022. From now on, SecuTix allows you to be compliant with this new regulation.

Solution

Documents

Following the TicketBAI regulation, a TBAI identifier and a QR code are displayed at the bottom of the order summary and order receipt. The QR code encodes a URL redirecting to the tax authorities' fiscal system, allowing to check that the order has been properly signed and sent to the fiscal authorities.

In addition to this, each duplicate is clearly marked as such. In case of order summary, a duplicate watermark is displayed.

In case of order receipt, duplicate is printed.

Restricted operations after order closure

The interface to the TicketBAI system (defined by the fiscal authorities) allows mainly to create new orders and to cancel them. Modification is only possible in very specific cases that are listed exhaustively. As a result, in order to be able to send the appropriate information to the fiscal authorities, all actions modifying partially an order, like partial refunds and exchanges, must be avoided. SecuTix helps you in this task by performing following checks:

• The box office doesn't allow neither partial refunds nor exchanges
• The batch to cancel a single performance or product will only refund orders that don't contain any other performance or product
• The on-line self exchange features are disabled

Getting started

How does it work?

When the feature is enabled, SecuTix calls an external service provided by a partner, that in turn, calls the TicketBAI service. This partner is called KubiBAI. In fact, there exist multiple TicketBAI services, more precisely one for each Basque region. The reason of using an external service is to reduce the complexity in SecuTix, for example by hiding the differences related to each Basque region.

The signature process works in a half synchronous way. More precisely, SecuTix waits until the TBAI identifier has been generated and the order has been digitally signed, but it doesn't wait until the signed order has been stored in TicketBAI. By this way, the TBAI identifier and QR code may be printed on the documents right after order closure while still ensuring that the order closes in a reasonable time.

A separate batch process allows to ensure that the signed order has been stored by the fiscal authorities.

Documents

You don't have anything to do to get the detail per real tariff. If you want to keep the old behaviour, you can create a service request. Our service team will set the institution parameter Analytics Attend New Ver to false.

Please be aware that the detail per tariff will only be available after the first complete rebuild of the domains following the feature delivery (22.11.2021). Complete rebuilds (occurring once per week) should not be confused with incremental refreshes (occurring every 5 minutes).