For Live Entertainment
Events cancellation
Mass refund with Ogone
If you are using Ingenico Ogone as Payment Service Provider, you can do a mass refund in order to recredit cards (for online and remote sales only). See this page : Comment annuler une séance et rembourser en masse?
Mass refund with another PSP
If you are using another Payment Service Provider, you can also do a mass refund in order to generate credit notes to your clients. See this page : Comment annuler une séance et rembourser en masse?
Refund modes (case by case)
- Immediate refund on credit card or on credit note : Remboursement immédiat sur carte de crédit (Ogone)
- Withdrawals : If you only want to do withdrawals, see this page : TODO
Events postponing
If you want to postpone an event, you can easily change the event date. See this page : Comment reporter une date ? TODO : Ajouter copie écran pour changement date
Other products cancellation
How to refund other product families (except Events) ? Remboursement immédiat sur carte de crédit (Ogone)
For Sport
Cancellation
Competition mass refund with Ogone
If you are using Ingenico Ogone as Payment Service Provider, you can do a mass refund in order to recredit cards (for online and remote sales only). See this page : Remboursement sur carte de crédit
Competition mass refund with another PSP
If you are using another Payment Service Provider, you can also a mass refund in order to generate credit notes to your clients. See this page : Comment annuler une séance et rembourser en masse?
Season ticket refund
If you need to refund season tickets, please see this page : TODO Gregory
Withdrawals
If you only want to do withdrawals, see this page : TODO
Postponing
If you want to postpone an event, you can easily change the event date. See this page : Comment reporter une date ?
For Museum
An exclusive report is at your disposal to find the list of sales with payment references. See this page : TODO
Refund modes
- Immediate refund on credit card : Remboursement immédiat sur carte de crédit (Ogone)
- Credit note: Remboursement immédiat sur carte de crédit (Ogone)
- Withdrawals : TODO
Extend product validity
How to extend the validity period of dated and non-dated products ? TODO
