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If needed, our support is at your disposal by phone : 0805 321 028 or via the ticket portal :https://customerportal.secutix.com/
For Live Entertainment
1 - Events cancellation
Mass refund with Ogone
If you are using Ingenico Ogone as Payment Service Provider, you can do a mass refund in order to recredit cards (for online and remote sales only). See this page : Comment annuler une séance et rembourser en masse?
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- Immediate refund on credit card or on credit note : Remboursement immédiat sur carte de crédit (Ogone)
- Withdrawals : If you only want to do withdrawals, see this page : TODO
2 - Events postponing
If you want to postpone an event, you can easily change the event date. See this page : Comment reporter une date ? TODO : Ajouter copie écran pour changement date
3 - Other products cancellation
How to refund other product families (except Events) ? Remboursement immédiat sur carte de crédit (Ogone)
For Sport
1 - Cancellation
Competition mass refund with Ogone
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If you only want to do withdrawals, see this page : TODO
2 - Postponing
If you want to postpone an event, you can easily change the event date. See this page : Comment reporter une date ?
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