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- If the original credit card payment was made via our provider Ogone, the card refund is instantaneous.
- If the payment was made via another payment provider or the credit card refund failed, the amount is refunded direct to the credit account.
How
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do I use this new feature?
- Set-up the MOTO payment service provider in the sales channel that will proceed to process the refund (in the institution context) as illustrated below:
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- Create the refund order and select the payment method "'Refund requested" ' (new name for "'Refund in progress"').
- The sales channel that will process the refund must have access to the 'Refund on credit account' payment method so that it can handle cases where the refund cannot be made to a credit card.
Restrictions
- This new feature is only available for refund orders, not for exchange orders where the total amount would be negative (amount for refund to the purchaser).
- This new feature does not affect ticket resales on the exchange market (reseller refund).
- The An immediate refund is only possible if the sales order has been was created on the Internet internet or on a phone platform. As a result, a contact contacts who bought tickets at the box office and paid his for their order with a credit card on a payment terminal will be refunded on his receive a refund to their credit account (and not on his their credit card).
- If a payment on waiting account with several installments is used, a refund by Ogone is never possible, even if all installments have been paid by Ogone