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Each history entry must answer the classical questions Who, What, When and provide context to the distribution (Action, Contacts involved [old and new contact], Status of the Distribution)

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titleStatus alignment


TIXNGO Lifecycle StatusTicket Cultural ContactDistrib > Old ContactDistrib > New ContactDistrib > ActionDistrib > Status
PENDING_TRANSFER

(No changes on cultural contact)
Original/Current Cultural Contact

Original/Current Cultural Contact New Cultural ContactDistributePENDING

FAILURE 
FAILURE_TRANSFER

(No changes on cultural contact)
Original/Current Cultural Contact
Original/Current Cultural Contact New Cultural ContactDistributeCANCELLED
TRANSFERRED New Cultural ContactOriginal/Current Cultural Contact New Cultural ContactDistributeCONFIRMED



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titleAfter a transfer is initiated (Contact exists in S-360)

No cultural contact change at ticket level. New "Pending" line in the distribution history with found Contact.

Ticket detailsTicket distribution history

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titleAfter a transfer is initiated (Contact does not exist in S-360)

No cultural contact change at ticket level. New "Pending" line in the distribution history with "Temporary Contact".

After contact creationTicket distribution history

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titleAfter a

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successful transfer distribution

No cultural contact change at ticket level. New "Pending" line in the distribution history with "Temporary Contact".

Ticket detailsTicket distribution history

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