This new feature aims to improve the tracability of Ticket Ownership Changes in S-360 with a broader and more visible more approach, by reusing the existing S-360 built-in feature of Cultural Contact & Distribution.
Once enabled, the Retrieve Ticket Status function (aka Feedback Interface) will make sure that all TIXNGO Ticket Ownership Changes are materialized in S-360 with new Cultural Contact and a proper Distribution History.
This feature only works if the Lifecycle mode is enabled. Please add TIXNGO_LIFECYCLE_MODE=lifecycle in the Custom Parameters of the TIXNGO Interface where the feedback interface is executed/scheduled.
To ensure that while being injected, the function skip the step to find the current mobile owner and inject systematically them to the cultural contact, you must use overlaySpectatirDetailsWithLastOwner=true.
To activate this feature, a new custom parameter 'enableTicketDistributionToCulturalContact' has been introduced, and it will behave as follows:
On the feedback interface side, ground rules are :
In other words, the feedback interface will :
If it’s a “normal” contact (ie with real first & last name), contact WON’T be updated.
If it’s a “temporary” contact (ie named Pending CREATION), the temporary contact will be updated according to the mapping provided below
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Distribution history contains the list of ownership changes applied to a ticket, ie the change of the Cultural Contact.
Each history entry must answer the classical questions Who, What, When and provide context to the distribution (Action, Contacts involved [old and new contact], Status of the Distribution)
TIXNGO Lifecycle Status | Ticket Cultural Contact | Distrib > Old Contact | Distrib > New Contact | Distrib > Action | Distrib > Status |
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PENDING_TRANSFER | (No changes on cultural contact) | Cultural Contact of the Sender | Cultural Contact of the Recipient | Distribute | PENDING |
FAILURE | (No changes on cultural contact) Cultural Contact of the Sender | Cultural Contact of the Sender | Cultural Contact of the Recipient | Distribute | CANCELLED |
TRANSFERRED | Cultural Contact of the Recipient | Cultural Contact of the Sender | Cultural Contact of the Recipient | Distribute | CONFIRMED |
No cultural contact change at ticket level. New "Pending" line in the distribution history with found Contact.
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No cultural contact change at ticket level. New "Pending" line in the distribution history with "Temporary Contact".
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No cultural contact change at ticket level. New "Pending" line in the distribution history with "Temporary Contact".
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