Page History

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1. check first if a contact with this email address exist in S-360

   • If it’s a “normal” contact (ie with real first & last name), contact WON’T be updated.

   • If it’s a “temporary” contact (ie named Pending CREATION), the temporary contact will be updated according to the mapping provided below

2. if it does not exist create one → If ticket status is "PENDING_TRANSFER", the feedback interface only get the recipient e-mail address. Therefore a "temporary" contact named Pending CREATION will be created using recipient e-mail address.
3. create a new entry in the distribution history to mimic the transfer performed in TIXNGO.

How Distribution history works?

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Each history entry must answer the classical questions Who, What, When and provide context to the distribution (Action, Contacts involved [old and new contact], Status of the Distribution)

If the contact is already created, the ticket is automatically details of the recipient even if ticket is still pending transfer 

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If the contact is not in S360, a new contact with Dummy details will be created using the email of the recipient of the ticket.

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When the contact accept the ticket in TIXnGO, the new contact will be created with all the information:

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To get latest status, retrieve ticket status will need to be executed again so that S360 receives latest information.

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After a transfer is initiated (Contact exists in S-360)

After a transfer is initiated (Contact does not exist in S-360)

After a succesful transfer distribution