Overview
This The purpose of this new feature is to improve the Distribution History to show all the cultural contact changes initiated in TIXNGO.aims to improve the tracability of Ticket Ownership Changes in S-360 with a broader and more visible more approach, by reusing the existing S-360 built-in feature of Cultural Contact & Distribution.
Once enabled, the Retrieve Ticket Status function (aka Feedback Interface) will make sure that all Ticket Ownership Changes are materialized in S-360 with new Cultural Contact and a proper Distribution History.
Prerequisites
TIXNGO Lifecycle Mode
This feature only works if the Lifecycle mode is enabled. Please add TIXNGO_LIFECYCLE_MODE=lifecycle in the Custom Parameters of the TIXNGO Interface where the feedback interface is executed/scheduled.
Systematically inject tickets to the cultural contact (rather than last known mobile owner)
To ensure that while being injected, the function skip the step to find the current mobile owner and inject systematically them to the cultural contact, you must use overlaySpectatirDetailsWithLastOwner=true.
Activate Contact Creation & Distribution
To activate this feature, a new custom parameter 'enableTicketDistributionToCulturalContact' has been introduced It is activated through a custom parameter 'enableTicketDistributionToCulturalContact', and it will behave as follows:
- enableTicketDistributionToCulturalContact=true
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- → Contact creation and Distribution is ACTIVE
- enableTicketDistributionToCulturalContact=false
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- → Contact creation and Distribution is NOT ACTIVE
- enableTicketDistributionToCulturalContact does not appear on the custom parameter box in Interface General Screen
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- → Contact creation and Distribution is NOT ACTIVE
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Prerequisites
It is important to make sure that also Lifecycle is active, so add also TIXNGO_LIFECYCLE_MODE=lifecycle parameter in the custom parameter box in TIXnGO Interface General Screen.
The first step is Choose TIXnGO as a shipment mode and Inject the ticket.
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How does it works?
How does Distribution history works?
When retrieving ticket status, a new screen with this action is created in ticket information, the ticket is in Pending Transfer status until the recipient opens the app and accept the ticket that has been transferred. The timeframe to accept the ticket is 1 hour, if the recipient does not accept the ticket within an hour, the transferred will be cancelled and no contact will be created.
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