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- check first if a contact with this email address exist in S-360
If it’s a “normal” contact (ie with real first & last name), contact WON’T be updated.
If it’s a “temporary” contact (ie named Pending CREATION), the temporary contact will be updated according to the mapping provided below
- if it does not exist create one → If ticket status is "PENDING_TRANSFER", the feedback interface only get the recipient e-mail address. Therefore a "temporary" contact named Pending CREATION will be created using recipient e-mail address.
- create a new entry in the distribution history to mimic the transfer performed in TIXNGO.
| UI Expand |
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| Contact field | Lifecycle Palyoad field |
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| Title (individualTitle) | spectatorDetails.title | | First Name (individualFirstname) | spectatorDetails.firstName | | Last Name (individualLastname) | spectatorDetails.lastName | | Birthday (individualBirthdate) | spectatorDetails.dateOfBirth | | Mail (email) | spectatorDetails.email | | Nationality (individualCountryCode) | spectatorDetails.nationality | | Passport/ID (individualIdNumber) | spectatorDetails.idCardNumber | | Mobile Phone (cellPhoneNumber) | spectatorDetails.phoneNumber | | Country (countryCode) | spectatorDetails.residenceCountry | | Language (individualPreferredLanguage) | spectatorDetails.language | | Accept communication from institution by email (CNIL_O / INSTITUTION) | spectatorDetails.organizerSpectatorPreference.allowPromoEmail | | Accept transmission of elec. coordinates from 3P (CNIL_T / THIRD_PARTY) | spectatorDetails.organizerSpectatorPreference.allowThirdPartyEmail |
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How Distribution history works?
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Each history entry must answer the classical questions Who, What, When and provide context to the distribution (Action, Contacts involved [old and new contact], Status of the Distribution)
Mapping
| TIXNGO Lifecycle Status | Ticket Cultural Contact | Distrib > Old Contact | Distrib > New Contact | Distrib > Action | Distrib > Status |
|---|
| PENDING_TRANSFER | (No changes on cultural contact)
Cultural Contact of the Sender | Cultural Contact of the Sender | Cultural Contact of the Recipient | Distribute | PENDING |
FAILURE
FAILURE_TRANSFER | (No changes on cultural contact)
Cultural Contact of the Sender | Cultural Contact of the Sender | Cultural Contact of the Recipient | Distribute | CANCELLED |
| TRANSFERRED | Cultural Contact of the Recipient | Cultural Contact of the Sender | Cultural Contact of the Recipient | Distribute | CONFIRMED |
Transitions
| UI Expand |
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| title | After a transfer is initiated (Contact exists in S-360) |
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No cultural contact change at ticket level. New "Pending" line in the distribution history with found Contact. | Ticket details | Ticket distribution history |
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 Image Modified
|  Image Modified
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| UI Expand |
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| title | After a transfer is initiated (Contact does not exist in S-360) |
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No cultural contact change at ticket level. New "Pending" line in the distribution history with "Temporary Contact". | After contact creation | Ticket distribution history |
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 Image Modified
|  Image Modified
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| UI Expand |
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| title | After a successful transfer distribution |
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No cultural contact change at ticket level. New "Pending" line in the distribution history with "Temporary Contact". | Ticket details | Ticket distribution history |
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 Image Modified
|  Image Modified
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