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- If the refund has been requested by the organization (for example, a performance has been cancelled), all external price components are refunded.
- If the refund has been requested by the end customer, external price components defined as refundable are refunded.
- The operator may override above rules by unchecking the check box "refund charges". In that case, no external price components are refunded.
Display on documents
All external price components are displayed in the Description section of the document. as illustrated below. Simple charges will be displayed in the same way. In other words, there will be one simple charge line for each item and tariff of the order. Until now, simple charges concerning the same item but different tariffs were grouped together.
Getting started
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