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Solution
Batch process
- Take profit of the numerous additional filters allowing you to define precisely which reservations may be cancelled:
- You can select the document to be sent to the end customer. This document may be customised in the same way as other documents.
- The reminder batch (that sends reminders for bookings approaching the deadline but that doesn't cancel bookings) benefits from the same additional filters.
On-line process
- You can still manage options and reservation cancellations from the menu "Follow-up of options/reservations" in the sales management menu (organisation context).
- After you have selected the reservations to cancel, a pop-up will allow you to select the document to be sent to the end customer:
- The cancellation itself is now systematically performed in batch so that the behaviour is exactly the same in both batch and on-line process. You can follow the cancellation process by clicking on the link provided in the information message, as shown below (see green rectangle):
The content of these tags (both tags have exactly the same content) may be defined at point of sales level and at event level. Following pages may be configured:
- Performance page
- Event page
- Tour page (only relevant for our customers having defined Tours)
The meta tags of the other pages, especially the product pages for other product families, remain unchanged.
You may choose one or more of the following information to be inserted to the meta tag:
| Param | Description |
|---|---|
| tour | Tour external name (replaced by product name if undefined) |
| product | Product external name |
| location | Location (city) |
| datetimme | Performance date time |
| artist | Artist 1 stage name - Artist 2 stage name |
Notes
- If prameter "location" and "datetime" have been configured on meta tags of tour/event page, system will take this information from 1st performance of tour/event
- If the total length of the selected information exceeds 60 characters, the system will truncate them, starting from the last information. The information order is therefore important.
Getting started
Set-up at point of sales level
In the menu Point of sales -> Internet theme > Advance, you can set up following keys:
- label.metatags.text: A fixed text that will be inserted before the chosen variables. This key is optional. No text will be added if it hasn't been set.
- config.metatags.performance :[\"param1\",\"param2\",\....\,\"paramN\"] where param1, param2, paramN are one of the parameters described in table above. This key is optional. If it isn't set, the meta tag will contain product, location and date time.
- config.metatags.tourevent: same structure as config.metatags.performance. This key is optional. If it isn't set, the meta tag will contain the product
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