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Bottomline is a Direct Debit solution to manage recurring payments in UK. <Link on a partner pag>. With Gabelhorn V2, SecuTix can be configured to offer Direct Debit payment for your customer. Online, your customers can create a mandate automonously and on backoffice, your sales operators can trigger a mandate creation for your customers.

Direct Debit is a payment method mostly used to pay season tickets and memberships products with a price divided by the number of installements and a collection time that you have configured 

Direct debit payment process

Why Direct Debit and typical use cases

  • Season tickets 
  • Memberships
Direct debit features overall principles

  • Pay a product with Bottomline.
  • A mandate is create created for you by the system SecuTix in Bottomline with a Payment Plan.
  • From there the order is paid in SecuTix and the ticket tickets can be printed or downloaded.
  • The installment Installments management , reminder and so on payments collection are directly done for from the Bottomline solution.

Pay with Direct Debit on

Back office

Backoffice

  1. Add a product that can be paid by Bottomline, most probably a season ticket or membership.
  2. In the final cart select the payment method Direct Debit Bottomline (here the name depends on the your setup you have done)
  3. In the pop-up, enter the Sort Code and Account Number of the customer.
  4. A new mandate is created in the Bottomline solution with a payment plan (depending on your setup).

Pay with Direct Debit

on Ticketshop (

online

)

  1. A user can add adds a product that can be paid by with Bottomline Direct Debit in the cart, most probably a season ticket or membership.
  2. On the checkout screen, the user selects the payment method Direct Debit Bottomline.
  3. The user click clicks on Proceeed Proceed and is redirected to the Bottomline Direct Debit application web form to apply for a Direct Debit.
  4. You Once submitted, the user will receive a confirmation code that needs to be entered on screen.
  5. A new mandate is created in the Bottomline solution with a payment plan















Setup a Direct Debit payment method

  • Configuration of the payment method

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Configure Bottomline Direct Configuration

Payment method

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Interface

Configuration of the interface

and parameter

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Renew season ticket and membership with Direct Debit

Automatic renewal of Season tickets and membership can be done also through Bottomline Direct Debit if the following conditions are met :

  • A season ticket / Membership has been paid already through bottomline (on the previous season).
  • Your customer has already an active mandate on Bottomline solution.
  • The renewal process will create a new payment plan against the existing mandate.

The existing SecuTix batches to manages the renewal of season tickets and memberships have been updated to support Bottomline as a payment method.

Requirements to use Bottomline

  • Only Uk compatible.
  • Works

Limitations

  • only Uk compatible
  • works only with GBP currency.
  • A contract must signed with Bottomline and an instance created in Bottomline Partnerhas been created for you on the Bottomline Platform.

Side notes about Bottomline

  • The Direct Debit webform can configured and customized directly from the bottomline platform.
  • Payment plans and collections days are part of the configuration you do in SecuTix
What can you do with Bottomline, level of setup