In Secutix back office management, you certain fields of the contact details, operators can enter any character in some basic information of a Contact , including special characters, sometimes e.g., a semicolon ";" is added by mistake. In term of Contact contact management, it is not a big deal issue since operator operators can remove it manually.
In term of Contact data exportingHowever, when exporting this data, it is may be a significant issue because for some exporting formatformats, e.g., a semicolon ";" is understood as a break to create specific empty column. Almost every exporting time, operator has column break in CSV files. Operators have thus to manually perform the step steps to detect and correct Contact data before exporting (or sometimes correct the exported data afterward)
Solution
such characters before be able to successfully export the data.
A restriction is done on back office Contact management to prevent operator entering ";".*Note: this
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This restriction has already been applied on |
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the ticketshop. The set of allowed characters is defined |
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in the INSTITUTION table - column EXTERNAL_ALLOWED_CHARACTERS |
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. Please contact the support team, if you |
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need to add some additional restrictions. |
Hereafter the list of fields where the restriction is applied characters)Below contact information will apply the restriction:
- First Name, Last Name, Nickname, Passport number
- Address Postal code, Town, Address line 1, 2, 3
- Contact function, Address Salutation, Letter Salutation