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This new feature aims to improve the tracability of Ticket Ownership Changes in S-360 with a broader and more visible more approach, by reusing the existing S-360 built-in feature of Cultural Contact & Distribution. 
Once enabled, the Retrieve Ticket Status function (aka Feedback Interface) will make sure that all TIXNGO Ticket Ownership Changes are materialized in S-360 with new Cultural Contact and a proper Distribution History.

Prerequisites

Enabble TIXNGO Lifecycle Mode

This feature only works if the Lifecycle mode is enabled. Please add TIXNGO_LIFECYCLE_MODE=lifecycle in the Custom Parameters of the TIXNGO Interface where the feedback interface is executed/scheduled.

Systematically inject tickets to the cultural contact (rather than last known mobile owner)

To ensure that while being injected, the function skip the step to find the current mobile owner and inject systematically them to the cultural contact, you must use overlaySpectatirDetailsWithLastOwner=true and TIXNGO_LIFECYCLE_MODE=lifecycle. (Both are activated by default)

Activate Contact Creation & Distribution

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1. check first if a contact with this email address exist in S-360

   • If it’s a “normal” contact (ie with real first & last name), contact WON’T be updated.

   • If it’s a “temporary” contact (ie named Pending CREATION), the temporary contact will be updated according to the mapping provided below

2. if it does not exist create one → If ticket status is "PENDING_TRANSFER", the feedback interface only get the recipient e-mail address. Therefore a "temporary" contact named Pending CREATION will be created using recipient e-mail address.
3. create a new entry in the distribution history to mimic the transfer performed in TIXNGO.

How Distribution history works?

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Each history entry must answer the classical questions Who, What, When and provide context to the distribution (Action, Contacts involved [old and new contact], Status of the Distribution)

Mapping

Transitions