In fact, studies suggest that depending on the industry you are in, acquiring a new customer can cost five to seven times more than retaining an old one.
Digital Privileges: A Gateway to Exclusive Benefits
Introducing our groundbreaking initiative dedicated to strengthening the bond with your valued spectators: Digital Privileges. In our relentless pursuit of fostering enduring connections, we're thrilled to unveil this cutting-edge feature. Whether taking the form of a season card, voucher, membership, or loyalty badge, Digital Privileges are poised to redefine the spectator experience.
Centered around the pivotal goal of retaining your esteemed spectators, our Digital Privileges initiative embodies a forward-looking strategy that also emphasizes cost reduction and environmental stewardship. By pivoting from traditional plastic cards to a digital realm, we're reinforcing your commitment to spectators' loyalty and significantly curtailing expenses associated with card production.
To our spectators, with Digital Privileges, we're not merely acknowledging spectators' support; we're celebrating it in a manner that resonates with contemporary values. Seamlessly stay engaged, savor amplified benefits, and embark on a journey toward a more sustainable, efficient, and enduring spectator experience. Spectators' loyalty is the cornerstone of our progress, and Digital Privileges are our testament to that enduring relationship.
What do the Digital Privileges look like?
How to initial a Digital Privilege
To see the list of Privilege Instances (request TIXNGO support to make it available on your organizer account)
Access from TIXNGO Backoffice > Digital privileges > Privileges Instances
You can access the details of a Privilege Instance by clicking on Instance ID.
Handle Digital Privileges on the Back-office
Digital Privilege Instances are now available within the TIXNGO system. To locate a Privilege Instance in the TIXNGO Backoffice, you have the flexibility to search using various criteria such as Card ID, Privilege Name, Owner Email, Owner Name, Privilege Type, and/or Status.
Furthermore, for your convenience, you can also export this list. This feature is especially useful if you need to integrate the data with other systems or share it with your colleagues.
Make Digital Privilege ready for your spectators
To make the digital privileges accessible to your spectators in the mobile ticket app, simply enable the Digital Privilege Feature. You can do this by navigating to the Application Feature tab within the Settings screen and setting it to "true".
Spectators can easily locate and access their digital privileges by navigating to the "Digital Privilege" from bottom navigation bar. ("Member Card" in the image - please note that this is a label, and you can update it via Crowdin)
Spectators can access the details of a digital privilege instance from the list of privileges by simply tapping on the corresponding privilege.
