This screen shall exclusively be used to manage ticket requests in a group sales process where contingents are target groups.
The key concept to understand is the request state.
File State | Request State | Meaning |
Option | Pre-requested | Proposal of tickets to customer by group manager |
Requested | Customer requests from online sales | |
Validated | Arbitrated quantity by group manager | |
Reservation | Confirmed | Tickets reserved, invoicing pending customer online |
Not Settled | Invoiced | Sold tickets, deferred payment (bank transfer) chosen |
Settled | Paid | Sold and paid tickets |
Seated | Seats assigned | |
Printed | Tickets printed | |
Shipped | Ticket shipment processed | |
Canceled | Rejected | Request rejected |
Cancelled by customer | Cancelled before sale by the customer | |
Cancelled by operator | Cancelled by the operator outside the confirmation process | |
In progress | In progress | Modification is being processed in the file |
Functionalities
Action | Applicable to… | Description |
Review | Requested, Validated | Arbitrate request (see next slide) for one or more files. After, state is validated. |
Validate pre-request | Pre-requested | Skip request submission and directly validate the request. Similar to review but one file at a time, requires input of shipment details. After, state is validated. |
Confirm | Validated | Send confirmations to customers (and rejections). After, state is Confirmed or Rejected |
Send reminders | Pre-requested, Not paid | Send a pre-request reminder or a reservation payment reminder for one or more file. No impact on state |
Open for confirmation or payment | Pre-requested, requested, validated, confirmed not paid | Open the file (one at a time) in the Sales – Reservation basket for manual processing |
