Skip to end of metadata
Go to start of metadata


The following situations often come up:

  • A season ticket holder asks for a better seat at a big match. 
  • You need to upgrade a child's season ticket to a full price ticket when it's actually an adult who turns up on match day.

The upgrade function makes this easy to do at the box office.

Upgrading a seat to a higher category

1/ Select the season ticket you would like to upgrade (see the available tickets display) and click on the cart marked 'Exchange - cancellation'.

2/ Click 'Upgrade seat'. The system will then immediately calculate the extra cost of upgrading to a full price ticket.

3/ Click the seat map icon to choose the new seat.

4/ The system now displays the extra cost to be paid by the customer. You can go straight to checkout and complete the sale.

5/ The original ticket is cancelled and a new one printed.

Upgrading a seat to a full price ticket

1/ Select the season ticket you would like to upgrade (see the available tickets display) and click on the cart marked 'Exchange - cancellation'.

2/ Click 'Upgrade seat'. The system will then immediately calculate the extra cost of upgrading to a full price ticket.

3/ Go to checkout and complete the sale.

4/ The original ticket is cancelled and a new one printed.

Upgrading a seat to a different tariff

1/ Select the season-ticket you would like to upgrade (see the available tickets display) and click on the cart marked 'Exchange - cancellation'.

2/ Click 'Upgrade seat'. The system will then immediately calculate the extra cost of upgrading to a full price ticket.

3/ Go to the 'Actions' menu, click 'Change tariff' and choose the tariff required. Go to checkout and complete the sale.

4/ The original ticket is cancelled and a new one printed.

Selecting the upgrade function

The upgrade function is selected when configuring operator rights.